4/10 Poor
Nicholas
3 Oct 2018
Disliked: Cleanliness, staff & service, property conditions & facilities
Atrocious customer service. Inaccurate info.
The flat you'll be given is not the one you thought you'd booked. Arrived at Capel St to collect key from kebab shop (!) but key not there. We were told to go back after an hour but that we'd get a flat in Parnell St. When we returned the instructions changed to going east to Custom House area, picking up key from internet café opposite Connolly Station. Wandered round two Custom House compounds for over an hour searching for "Block B" which doesn't exist - it's actually Beresford House. No replies to calls or texts at this point. Finally found that our keycard opened an exterior gate, then we tried every block in turn before finding that we could enter the last one, after which we found our flat and gained entry. TV aerial point broken and Wi-fi was out of credit. Nothing was done to remedy either during our 5-day stay. Cleaner then arrived but he could not gain access - missed him as we only knew about the rear entrance and were unaware of the front entrance. Eventually met cleaner and he changed bed linen and removed rubbish from the last guests. He showed me where the front entrance was. Flat pretty filthy. Shower curtain was disgusting (see picture). Most window blinds broken. All this is such a shame as the flat is nice in itself and is in the nice area of Custom House with shops and restaurants and on a tram line. With proper care, good management/administration/customer service it would have been nice accommodation. I would recommend avoiding Market Suite Apartment.
Nicholas
Stayed 5 nights in Sep 2018