2/10 Terrible
Gary
29 Oct 2024
Disliked: Staff & service
I made an advance reservation for the Fairfield Inn SW Denver/Lakewood for one night on October 28. When I arrived to check in I advised the desk clerk that we were traveling with our dog. The desk clerk said, “Oh, we’re not pet friendly.” I said, “your website clearly states you are pet friendly.” The desk clerk said, “We have a placard posted on the door that indicates we are not pet friendly.” I replied, “A placard on the door doesn’t do me much good now.” I went to another hotel and secured a reservation. I will not stay at a Fairfield Inn in the future. And I recommend that the company correct their amenities list to delete any references to being pet friendly.