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JW Marriott Hotel Macau

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Hotel Macau

Meeting facility
Premium bedding, down duvets, minibar, individually furnished
View from room
Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) | Pool
2 bars/lounges, poolside bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Bar
  • Pool
  • Parking included
  • Breakfast available

Explore the area

Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas
  • Galaxy Arena
    7 min walk
  • Pak Loh Chiu Chow Restaurant 百樂潮州酒樓
    4 min walk
  • Macau (YFT-Taipa Ferry Terminal)
    7 min drive
  • Macau (MFM-Macau Intl.)
    11 min drive

Room options

View all photos for Executive Room, 1 King Bed, Pool View

View from room

Executive Room, 1 King Bed, Pool View

  • 45 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

2 bars/lounges, poolside bar

Room, 1 King Bed, Non Smoking, Pool View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Pool View

Premium bedding, down duvets, minibar, individually furnished

Executive Room, 2 Double Beds, Pool View

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

2 bars/lounges, poolside bar

Room, 2 Double Beds

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Premium bedding, down duvets, minibar, individually furnished

Room, 2 Double Beds, Non Smoking, Pool View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

2 bars/lounges, poolside bar

Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area

Executive Suite, 1 King Bed

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) | Pool

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

W Macau - Studio City

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (368)
The price is €149
for 1 room
includes taxes & fees
5 Jan - 6 Jan
W Macau - Studio City

About this property

JW Marriott Hotel Macau

Luxury Cotai hotel connected to the convention center, a quick walk to Cotai Strip
4 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free casino shuttle. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Housekeeping is available on request.
JW Marriott Hotel Macau offers 1015 accommodations with minibars and espresso makers. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a lazy river, a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Macau has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at JW Marriott Hotel Macau. During your stay, you'll be connected to the convention center, and just a quick walk from Galaxy International Convention Center. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the lazy river or swim in the outdoor pool
  • Treat yourself to hot stone massages, body treatments, or body scrubs at The Ritz-Carlton Spa, Macau
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Cotai Strip and 6 minutes from University of Macau
  • Free airport, shopping center, and local-area shuttle service
JW Marriott Hotel Macau offers its guests a full-service spa, a lazy river, and a waterslide. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury JW Marriott Hotel Macau. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Self parking is free.

This 5-star Cotai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
JW Marriott Hotel Macau has 4 restaurants serving breakfast, lunch, and dinner.
Urban Kitchen - This restaurant specializes in international cuisine. A children's menu is available. Open daily.
The Lounge - This coffee shop specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
The Pool Bar - This bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 11 AM to 9 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: MOP 338.8 for adults and MOP 165 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Urban Kitchen
  • The Lounge
  • The Pool Bar

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height worktop and sink
  • Low-height plug sockets in bathroom
  • Portable bath seat
  • Roll-in shower
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Energy-saving switches
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 29 to March 13:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Macau

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children
  • Rollaway bed fee: MOP 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai

JW Marriott Hotel Macau Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kim Liew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.A
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied stay
The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Room view
Toilet view
Bathtub view
View outside the room
Stayed 2 nights in May 2024

8/10 Good

shu xian

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
Stayed 2 nights in Mar 2024

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Dong-eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Wan Hua

Stayed 1 night in Dec 2023

10/10 Excellent

Sui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Stayed 2 nights in Dec 2023

10/10 Excellent

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious
Stayed 1 night in Nov 2023

10/10 Excellent

Shuk Mui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
Stayed 2 nights in Nov 2023

10/10 Excellent

WILLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
Nice view from my room window.
Stayed 2 nights in Nov 2023

10/10 Excellent

DONGIL

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel!
I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Stayed 3 nights in Oct 2023

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lai

Stayed 1 night in Aug 2023

10/10 Excellent

TSZ TICK

Stayed 1 night in Aug 2023

6/10 Okay

Chung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Stayed 3 nights in Aug 2023

10/10 Excellent

kelly

Stayed 1 night in Jul 2023

10/10 Excellent

Shiumung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

pazex

Stayed 1 night in Jun 2023

10/10 Excellent

Lung George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Stayed 2 nights in May 2023

10/10 Excellent

Lai Ka

Liked: Cleanliness, staff & service, property conditions & facilities
Relative long waiting time to get the room
Stayed 1 night in May 2023

10/10 Excellent

Chow

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Gazi Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023