10/10 Excellent
Ewa
Travelled with family
22 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Overall hotel facilities are impressive with amazing pool and lazy river and poolside bar/restaurant. True resort like feeling, restaurant and coffee counter onsite, games room, access to golf course and extensive path of connected buildings, gorgeous outdoor landscaping. Check-in was a bit confusing, not much of the reception/front desk area, nowhere to leave the car, valet service moved it right away. Self parking area is a bit far if you need to get stuff in and out of the car. Overall staff was not very friendly or super helpful, lady at the lobby lounge kept ignoring us and eventually we did not get our $16USD/glass drinks at all. Nighttime front desk staff seemed annoyed with guests and their questions, no map of the facility or explanation what is available. Waiter in the restaurant seemed to have a short temper as well, girls at the coffee counter were visibly upset about anyone actually coming in get something ?? Our Room was great, modern layout, clean, great bathroom, balcony overseeing the golf course, had a small wine fridge/cooler and small coffee maker (no microwave!). Would stay there again but for this price would be nice to have better service.
Ewa
Stayed 2 nights in Aug 2024