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Crowne Plaza Cleveland Airport, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Cleveland Airport, an IHG Hotel

Sports facility
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Bar (on property)
Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Restaurant
  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Free airport shuttle
    Free airport shuttle
  • Housekeeping
    Housekeeping

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Southwest General Health Center
    13 min walk
  • Baldwin Wallace College
    3 min drive
  • Rocky River
    5 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    12 min drive

Room options

View all photos for Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, Non Smoking

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Communication, Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Communication, Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Communication, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Communication, Roll-In Shower)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Quality Inn
Parking included
Free WiFi
Air conditioning
Business services
4.1 out of 5, Very good, (643)
The price is €80
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Quality Inn

About this property

Crowne Plaza Cleveland Airport, an IHG Hotel

Suburban hotel with airport shuttle service and area shuttle service
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport, an IHG Hotel offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport, an IHG Hotel. During your stay, you'll be within walking distance of Southwest General Health Center. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and a sauna
  • 13 minutes by foot from Southwest General Health Center and a 3-minute drive from Baldwin Wallace College
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport, an IHG Hotel offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport, an IHG Hotel. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (surcharge)
  • Free 24-hour return airport shuttle
  • Free local area shuttle up to 5 mi

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 12.95 for adults and USD 7.95 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 921 reviews" "
Rating 8 - Good. 278 out of 921 reviews" "
Rating 6 - Okay. 131 out of 921 reviews" "
Rating 4 - Poor. 89 out of 921 reviews" "
Rating 2 - Terrible. 75 out of 921 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Carol, erie

Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.
Stayed 1 night in Aug 2024

6/10 Okay

Don, North prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel close to airport. Lots of food options close by.
Stayed 1 night in Aug 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I came to check in little earlier I was told by the front desk our room was not available in fact they had not even 1 room available to be check in. I was asked to wait in the lobby and they would inform me if a room became available. We sat in the lobby for 45 mins they front desk didn’t update us and when we walked up to the front desk to ask we were told the cleaning crew was being trained and they were moving slow . It was very disappointing to see not clear communication or sense of urgency.
Stayed 1 night in Aug 2024

2/10 Terrible

Emmanuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best part of the hotel. It’s a solid property. Needs some updating. But I’d stay there again with no hesitation. It has a slight funk, but we stayed during the great blackout of ‘24 lol So it was booked solid and the staff handled it with superb service. Front desk was efficient and kind. We needed to make a small change and they didn’t flinch. The wait staff in the breakfast spot downstairs were sooooo polite and accommodating. It’s not perfect there. But the staff more than make up for its small shortcomings.
Stayed 3 nights in Aug 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Hesham

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You will probably have a better experience at the Motel 6 across the street. Very old hotel. Smells as old as the 70s. The elevators creak and rattle. You will spend all your time going to the front desk to fix your key to get into your room. Sometimes twice. Maybe get like 20 card keys, you’ll need them. It was an awful and regrettable stay here. The pool is cloudy and not maintained. The restrooms smell like rot and sewer. We were in town for the Banana Ball event. We ended up here because our hotel lost power from the tornado storm.
Stayed 2 nights in Aug 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place inside looks beautiful. The only problem I had was the pool being down for one of the days of my stay other than that food and room and pool was great loved my stay. Also around the area there’s tons of food places.
Stayed 2 nights in Aug 2024

6/10 Okay

Melody

Stayed 3 nights in Aug 2024

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not Like other Crowne Plazas I have stayed at. Was old, outdated and dirty. Coffee maker in room did not work and had to search for complimentary coffee. Will not stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2024

2/10 Terrible

Amanda

Liked: Cleanliness
Disliked: Staff & service, room comfort
Anywhere but here
Arrived at the hotel at 1030pm after a long day of traveling. The check in process was easy enough but when we got to the room there were suitcases, shoes, and dirty towels thrown around. Clearly they gave us keys to a room someone was already staying in which gave me concerns about security and safety. Went back to the front desk and was told they had over sold the hotel and did not have any other 2 bed rooms available but could take a king bed. Which was not going to work for my family of 4. The clerk asked me to wait for her manager. When the manager arrived she was extremely rude and told me third party reservations are not guaranteed even though i had prepaid...which makes me wonder if i should even be using hotels.com. Finally they agreed to give us the king room with 2 roll aways. After sitting in the lobby for nearly an hour, we finally got to our room to discover the rollaways barely fit in the room with the king bed. It was difficult to navigate around them. Additionally they were thin mattresses on metal frames and we still had to set them up and make them. The whole experience was frustrating. The manager never even offered an apology or even an ounce of compassion.
Stayed 1 night in Aug 2024

2/10 Terrible

Kassam

Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t come here again
Stayed 1 night in Aug 2024

8/10 Good

Martin

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Bruh

Disliked: Staff & service, amenities, property conditions & facilities
The linens hadn’t been changed, I have blonde hair; there were black hairs IN the bed! Also pubes or other short curly hairs all over the bathroom, not just in one place. There were short curly hairs in 2 corners and in the middle of the floor! Disgusting. The staff were less than helpful.
Stayed 1 night in Jul 2024

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Staff & service
Booked through hotels.com while traveling all day to be rudely told they have no rooms even though we paid for one.
Stayed 1 night in Jul 2024

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Very run down, in need of repair.
Stayed 2 nights in Jul 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Temperature of the room was set to 61 when I arrived. Took a while to get the room comfortable. The shower never got hot, just lukewarm. The breakfast bar, however was delicious and a good value and the staff was very nice.
Stayed 1 night in Jul 2024

6/10 Okay

Jodi

Liked: Cleanliness
Front desk was real short and couldn’t be bothered with questions. One of the elevators would not open from the inside on the fourth floor. We had to go back down to the lobby and get on another one.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
OK
It was ok. Hotel looks like it could use a renovation. Hallway smelled like stale smoke.
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberlee

Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was great. The staff was friendly and helpful. If I needed something, they found it or helped me out. The staff at the restaurant, particularly the breakfast ladies, were exceptional!
Stayed 1 night in Jul 2024

10/10 Excellent

Ashily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean propriety
Stayed 1 night in Jul 2024