See all properties

Courtyard by Marriott Cleveland Willoughby

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Courtyard by Marriott Cleveland Willoughby

Premium bedding, in-room safe, desk, laptop workspace
Exterior
Point of interest
Interior entrance
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
35103 Maplegrove Rd, Willoughby, OH, 44094
  • Lake Health West Medical Center
    5 min drive
  • Classic Park
    5 min drive
  • Historic Kirtland
    8 min drive
  • Cleveland, OH (CGF-Cuyahoga County)
    8 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Comfort Inn Mayfield Heights Cleveland East

Breakfast included
Pet-friendly
Parking included
Free WiFi
4.1 out of 5, Very good, (1004)
The price is €109
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Comfort Inn Mayfield Heights Cleveland East

About this property

Courtyard by Marriott Cleveland Willoughby

Suburban hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Courtyard by Marriott Cleveland Willoughby offers 90 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Courtyard by Marriott Cleveland Willoughby. During your stay, you'll be within walking distance of Chagrin River. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a meeting room, and conference space
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute drive from Classic Park and 8 minutes from Historic Kirtland
Courtyard by Marriott Cleveland Willoughby offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 635 square feet (59 square meters) and includes conference space. The business-friendly Courtyard by Marriott Cleveland Willoughby also features coffee/tea in a common area, laundry facilities, and express check-in. Self parking is free.

This 3-star Willoughby hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 8-10 for adults and USD 8-10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Bistro

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities

Business services

  • Conference space (635 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Step-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from April 25 2024 to January 1 2025 (completion date subject to change). The following areas are affected:
  • Spa tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 10 for adults, and USD 8 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Cleveland Willoughby
Courtyard Marriott Cleveland Hotel Willoughby
Courtyard Marriott Cleveland Willoughby
Courtyard Marriott Willoughby
Courtyard Willoughby
Courtyard Willoughby Marriott
Marriott Courtyard Willoughby
Marriott Willoughby
Willoughby Courtyard
Willoughby Marriott
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard By Marriott Cleveland Willoughby Ohio
Courtyard Marriott Cleveland Willoughby Hotel
Courtyard Marriott Cleveland Hotel
Courtyard Marriott Cleveland
Courtyard by Marriott Cleveland Willoughby Hotel
Courtyard by Marriott Cleveland Willoughby Willoughby
Courtyard by Marriott Cleveland Willoughby Hotel Willoughby

Courtyard by Marriott Cleveland Willoughby Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 284 out of 584 reviews" "
Rating 8 - Good. 174 out of 584 reviews" "
Rating 6 - Okay. 67 out of 584 reviews" "
Rating 4 - Poor. 38 out of 584 reviews" "
Rating 2 - Terrible. 21 out of 584 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing, day shift and night. I apologize for forgetting the gentlemen's name that worked nights but he was very helpful in getting a small issue resolved and was super cool. Rich the manager, took care of the concern promptly and was very friendly and knowledgeable. Amber at the front desk was absolutely amazing. She answered all my questions and took care of a second reservation for me, super welcoming to have such a great front desk staff. Rooms were very clean and tv was awesome
Stayed 1 night in Sep 2024

6/10 Okay

John, Santa Fe

Liked: Cleanliness
Everything was okay, but coffee bar had no half & half, milk, creamer during our stay. How do you run a Starbucks coffee bar without creamer?
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was very nice. It was also very clean. It has a pool which that is one of the things we look for when we book a hotel. I ran out of Conditioner in the shower so I called down to the front desk they immediately brought some up. Very helpful and polite. The only thing I didn’t like is most hotels have coffee or breakfast. They have a built-in Starbucks.
Stayed 1 night in Sep 2024

10/10 Excellent

Deborah A, Carlstadt

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
The front desk personnel need training on being friendlier to customers. No Wi-Fi information given either. The entryway and bathroom floor was disgusting….hadn’t been cleaned. Shower floor also dirty. Would not recommend this place anyone. Very disappointing for a Marriott.
Stayed 1 night in Sep 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Eboine

Travelled with family
Stayed 2 nights in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had ants in our room, the smart TV was not smart and the beds were super uncomfortable
Stayed 2 nights in Aug 2024

8/10 Good

Joseph

Stayed 2 nights in Aug 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard courtyard. No cafe available.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2024

10/10 Excellent

LaShawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean. A very comfortable stay. The staff was very friendly.
Stayed 1 night in Aug 2024

8/10 Good

Celeste

Travelled with family
Liked: Cleanliness, staff & service, room comfort
When I reserved the room, the description included "bar". When we arrived, there was no bar. The room was ok, the room lock needs work. After the amount I paid, I was expecting better.
Stayed 1 night in Aug 2024

4/10 Poor

Leonor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in my room was not clean. Prior guests personal hygiene - gross - left visible in trash and shower. When I called the front desk to please service my room, I was told that if I didn't like it to change hotels! Every hotel in the city was booked, so I had no choice but to stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a night, would recommend. Everything was clean, staff were friendly, parking was easy even when we came back to the property pretty late at night. Checking in and out was quick and painless.
Stayed 1 night in Aug 2024

10/10 Excellent

Zettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
I had a VERY difficult time with your phone menu trying to get someone to answer the phone and to ask them for an earlier check-in than 3 p.m. I made try after try and when I finally did reach a human in the hotel, there was nothing they could do for me. When we arrived at 2:45 anxious to be there exactly at check-in, nothing was ready and we were delayed until about 3:15. I felt it was not a good response from the Courtyard. No extra effort whatsoever. You need to check your phone responses/menu and try to be more user-friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Anabela

Travelled with partner
Disliked: Staff & service
We booked for a 2 night stay. Our room was not serviced. Since we had an accessible room, meaning bathroom floor got wet, towels need to be put down to soak up the water on the floor. Upon returning to the room at night, wet towels on the bathroom floor, no new towels, bed unmade… this is not why I paid top dollar for. When we checked in wasn’t told about the wi-Fi, called from desk… no response. Had to walk down to the front desk to find the clerk sitting in the lounge. We have mobility issues, hence not the service I paid for.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The rooms were comfortable and clean. Highly recommend
Stayed 2 nights in Aug 2024

8/10 Good

constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very nice and it was easy to get what we needed. on the down side, some maintenance issues, that they were made aware of, that were not resolved in the four days we were there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2024

6/10 Okay

Gregory, Chicago

Stayed 3 nights in Jul 2024

10/10 Excellent

Rebecca, Glenview

Stayed 1 night in Jul 2024