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Mercure Petriolo Siena Terme Spa Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Indoor pool, seasonal outdoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Hot tub
  • Pool
  • Housekeeping

Explore the area

Map
Localita Bagni di Petriolo, Civitella Paganico, GR, 58045
  • Terme Petriolo
    1 min walk
  • Basso Merse Nature Reserve
    5 min drive
  • Abbey of San Lorenzo al Lanzo
    16 min drive
  • Grosseto (GRS-Baccarini)
    54 min drive

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Soundproofing

Superior Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Locanda nel Cassero

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (5)
The price is €84
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Locanda nel Cassero

About this property

Mercure Petriolo Siena Terme Spa Hotel

Luxury hotel with a full-service spa and a sauna
A full-service spa, an indoor pool, and a poolside bar are available at this smoke-free hotel. Free wired internet in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a rooftop terrace are onsite. Housekeeping is available on request.
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

PETRIOLO SPA has 8 treatment rooms including rooms for couples. Services include sports massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 14 years old are not allowed in the spa. There are 2 hot springs open between 10:00 AM and 7:00 PM.
During your stay at Mercure Petriolo Siena Terme Spa Hotel, you're just a quick walk from Terme Petriolo. Free self parking, free wired internet, and a full-service spa are available.
  • Free wired Internet in some public areas
  • Free self parking
  • Enjoy drinks at the pool bar
  • Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
  • Indulge with manicures and pedicures, body scrubs, or facials at PETRIOLO SPA
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Onsite recreation includes hot springs, a steam room, and a sauna
  • Steps from Terme Petriolo and a 5-minute drive from Basso Merse Nature Reserve
  • Dogs welcome for free
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free wired Internet.

Business amenities include a 24-hour business center and 3 meeting rooms. A seasonal outdoor pool, a spa tub, and a sauna are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

Languages

Italian

Property amenities

Internet

  • Available in some public areas: Free wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • 1 poolside bar

Things to do

  • Billiards/pool table
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 3

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 10:00 AM to 7:00 PM
  • Hot springs water temperature (Celsius) - 43
  • Manicures and pedicures
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Heating

Bathroom

  • Eco-friendly toiletries
  • Towels

Entertainment

  • TV

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests driving to the property should contact this property in advance (e.g., directions)
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For more details, please contact the property using the information on the booking confirmation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 210 reviews" "
Rating 8 - Good. 59 out of 210 reviews" "
Rating 6 - Okay. 17 out of 210 reviews" "
Rating 4 - Poor. 3 out of 210 reviews" "
Rating 2 - Terrible. 6 out of 210 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort
Overrated for a 5 Star hotel
For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort
OK Hotel...doesn't feel like Tuscany
The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful retreat!
This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服，我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to go again!
Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but beware of spa hours!
The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sulphur spas as well as outdoor pools
Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place
It was very clean the rooms are very nice anda with good space, the spa and the gym was very nice.....and the manager was a very nice person that help the turis all time.. I will be back as soon as possible...

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

adrienne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing else like it anywhere in the world!!
Loved the facilities. People were terrific!! Beautiful location

10/10 Excellent

William, Temecula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Great recommendations from staff for local restaurants!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Sleeping on the M25
Described as tranquil this was anything but. Apparently the hotel was fully booked and thus we were allocated the room located at the front of the hotel which was feet away from the main road. Due to arriving at 8pm after searching for alternative accommodation we realised it was too late to relocate and rather than sit in a room where we had to raise our voices so as to hear each other we went to the hotel bar. Considering the hotel was 'fully booked' there were three people in the bar, it was just before 10pm! Yes the room was decorated very nicely but this was the only nice thing about this awful stinking inconsiderate hotel. The door to the outside balcony did not lock and looking out on a main road, where they're building a new fairway/bridge is not my idea of a relaxing and tranquil stay. We left the next morning and drove up to the beach past Pisa and spent our final day of our trip relaxing on the beach. The hotel should not be allocating anyone to those rooms at the front. I would not be surprised that they do this to make more money as people leave early and thus the rooms an be re-let. The word disappointing is insufficient to describe how we felt about this 1960's motorway hotel.

8/10 Good

Dmitry

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & food
The staff we superb, spa facilities great & bed super comfy. we had our 4month old baby with us & the staff were very hospitable. This isn't a family place, it's a place for quite & complete relaxation. I wouldn't recommend taking children ( go on your own) in respect of the other quests, however our baby daughter is currently very well behaved & we left the spa or restaurant area if our daughter moaned or cried so I think we treated all the other quests with respect & the hotel staff treated us extremely well!

8/10 Good

Jun, DC

Liked: Cleanliness, staff & service, room comfort
Jun
Nice clean room， Wifi signal weak .jun

10/10 Excellent

Adrienne, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best spa in Italy
I loved it and would return in a heartbeat! Great spa, lovely hotel.