Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours for that day was from 10am-10pm!!! The place is nothing like the pictures and it is very run down and not clean. I could not sleep there so my partner, myself, and our dog ended up sleeping in our car. This is by far the worst hotel I have reserved and I do not recommend it at all.