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Hampton Inn by Hilton Charlotte/Matthews

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn by Hilton Charlotte/Matthews

Terrace/patio
Exterior
Lobby
Outdoor pool
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Breakfast included
  • Housekeeping
  • Pet-friendly
  • Gym

Explore the area

Map
9615 Independence Pointe Pkwy, Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪3 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • McAlpine Creek Greenway
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking, Accessible

7.8 out of 10
Good
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Double Beds, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Two Double Beds, Non-Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Fairfield Inn & Suites by Marriott Charlotte Matthews

Pool
Breakfast included
Pet-friendly
Parking included
4.3 out of 5, Excellent, (1005)
The price is €95
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Hampton Inn by Hilton Charlotte/Matthews

Hotel in Matthews with free breakfast and a fitness center
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Hampton Inn by Hilton Charlotte/Matthews offers 91 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Matthews hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hampton Inn by Hilton Charlotte/Matthews. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • 14 minutes by car from Spectrum Center and 15 minutes from Charlotte Convention Center
  • Cats and dogs welcome for a fee
Hampton Inn by Hilton Charlotte/Matthews offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1119 square feet (104 square meters) and includes conference space. The business-friendly Hampton Inn by Hilton Charlotte/Matthews also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This Matthews hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 5.12 per day)
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:00 AM
  • Manager's reception (select days)
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Conference space (1119 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Films for purchase
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5.12 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn by Hilton Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel Matthews
Hampton Inn Charlotte/Matthews Matthews
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hampton Inn Hilton Charlotte Matthews Hotel
Hampton Inn by Hilton Charlotte/Matthews Matthews
Hampton Inn Hilton Charlotte Matthews
Hampton Inn Hilton Charlotte
Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews

Hampton Inn by Hilton Charlotte/Matthews Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 253 out of 622 reviews" "
Rating 8 - Good. 190 out of 622 reviews" "
Rating 6 - Okay. 87 out of 622 reviews" "
Rating 4 - Poor. 51 out of 622 reviews" "
Rating 2 - Terrible. 41 out of 622 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeanna

Stayed 1 night in Sep 2024

4/10 Poor

Tomacita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I like the location of the hotel but unfortunately that was all. The rooms are outdated and lack cleanliness. The bathroom had no ventilation so it has built mold in the ceiling and walls. The bathroom did not have toilet paper. When I called the front desk I was directed to visit the front desk within 10-15 minutes to obtain toilet paper which should already been in the room for guests. When i finally visited the front desk I was handed half of a half roll of toilet paper. Per the front desk personnel they are awaiting a shipment and was firced to grab the roll from an unoccupied room. Throughout the night and morning hours all you hear is slamming doors. I will not recommend nor will I ever stay here again!
Stayed 3 nights in Oct 2024

2/10 Terrible

Carmine

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
The hotel was filthy!!!! Moldy, wet and smelled terrible. Housekeeping was very noisy going in and out of rooms that were being cleaned and ALWAYS letting the door slam with each entry or exit. No attention to detail, no care taken and saw a housekeeper walk past garbage on the floor. My friends and I picked it up. Disgusting hotel as well as many of the staff members. Breakfast dining room lady was WONDERFUL, hard worker!
Stayed 2 nights in Sep 2024

6/10 Okay

Kathleen

Travelled with family, Travelled with pets
Location of as of excellent. Morning cafe excellent. Room clean. Bath had very slow drainage. Always water around our ankles when showering. Needed fresh grouting. TV not working. Think it was the remote battery. Cheerful and prompt housekeeping.
Stayed 4 nights in Sep 2024

6/10 Okay

Donna

Stayed 2 nights in Sep 2024

8/10 Good

Sandy

Stayed 1 night in Sep 2024

10/10 Excellent

Caylyn

Stayed 1 night in Sep 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness
Dirty, muggy rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this location and service was great as always. The guest service representative was a dear.
Stayed 2 nights in Sep 2024

4/10 Poor

Andrye'l

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of our rooms was saturated with mold
Stayed 1 night in Sep 2024

6/10 Okay

Aaron

Stayed 3 nights in Aug 2024

4/10 Poor

Kyle

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Sara

Stayed 1 night in Aug 2024

8/10 Good

Robin G.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have rated higher if the pool had been open - maintenance in the summer was surprising
Stayed 3 nights in Aug 2024

6/10 Okay

peter

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
basic room
The hotel is understaffed Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room.
Stayed 2 nights in Aug 2024

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and welcoming staff.
Stayed 3 nights in Aug 2024

8/10 Good

Richard

Friendly staff, clean rooms and breakfast area
Stayed 3 nights in Aug 2024

6/10 Okay

Eula

Travelled with family
The air-conditioner in our room was so noisy.
Stayed 1 night in Aug 2024

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton by Hilton, Matthew’s NC
I was terrible. We specifically booked the hotel to use the pool and outdoor seating area after an all day car drive to attend my brother-in-law’s funeral. The funeral started at 1 pm. We got to the hotel at 1230 and had to wait at least 20-mins for anyone to show at the front desk which means we had to scramble and ended late at the funeral. Come to find out the pool is “under repair” and we can’t even use the outdoor sitting area to just get some air — we had to sit in the parking lot. When asked why it isn’t advertised that the pool area is closed they said it was on their website but it is not and it is not on Hotels.com either. When we wanted to shower we noticed the shower doors were dirty and mold is growing inside the shower. Needless to say we didn’t shower. We were promised a gift card to remedy the inconvenience and I am still waiting.
Dirty door
Stayed 1 night in Aug 2024

6/10 Okay

Donald

Stayed 1 night in Aug 2024

10/10 Excellent

jane, Scottsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Shawn

Stayed 2 nights in Jul 2024

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
Ants in the breakfast area
Stayed 1 night in Jul 2024