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Express Inn - Cebu Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Express Inn - Cebu Hotel

Soundproofing, free WiFi, bed sheets
Reception
Lobby
Superior Double Room
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
M.J. Cuenco Avenue, Mabolo, Cebu, Cebu, 6000
  • SM City Cebu
    4 min walk
  • Robinsons Galleria Cebu
    17 min walk
  • Ayala Center
    19 min walk
  • Cebu (CEB-Mactan - Cebu Intl.)
    26 min drive

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Hop Inn Hotel Cebu City

Free WiFi
Air conditioning
Housekeeping
24/7 front desk
4.5 out of 5, Wonderful, (153)
The price is €34
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Hop Inn Hotel Cebu City

About this property

Express Inn - Cebu Hotel

Hotel with free parking, a short walk to SM City Cebu
A restaurant, a 24-hour front desk, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services.
Express Inn - Cebu Hotel offers 84 air-conditioned accommodations with complimentary newspapers and complimentary toiletries. 24-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

During your stay at Express Inn - Cebu Hotel, you're just a quick walk from SM City Cebu. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the café
  • Amenities include a front-desk safe, an elevator, and an ATM
  • Just a 4-minute walk from SM City Cebu and a 3-minute drive from Ayala Center
There's a restaurant on site. WiFi is free in public spaces. Express Inn - Cebu Hotel also features room service (during limited hours), a front-desk safe, and an ATM. Free self parking is available.

This 3-star Cebu hotel is smoke free.

Sammys Cafe - This café serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • Room service available

Restaurants on site

  • Sammys Cafe

Family friendly

  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 24-inch LCD TV
  • TV channels

More

  • Free local calls
  • Free newspapers
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Express Inn - Cebu Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Express Cebu
Express Inn Cebu
Express Inn Cebu Hotel
Express Inn Hotel
Express Inn - Cebu Hotel Cebu
Express Inn - Cebu Hotel Hotel
Express Inn - Cebu Hotel Hotel Cebu

Express Inn - Cebu Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 14 out of 139 reviews" "
Rating 8 - Good. 41 out of 139 reviews" "
Rating 6 - Okay. 34 out of 139 reviews" "
Rating 4 - Poor. 26 out of 139 reviews" "
Rating 2 - Terrible. 24 out of 139 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

3.0/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Roselyn

Disliked: Cleanliness, amenities, property conditions & facilities
toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
Stayed 2 nights in Feb 2023

8/10 Good

Robuen

Stayed 1 night in Jan 2023

2/10 Terrible

Sherry Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Stayed 1 night in Oct 2022

4/10 Poor

ian francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel's only strong point: hot shower
1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
Stayed 1 night in Sep 2022

8/10 Good

maryjoy

Stayed 2 nights in Jun 2022

2/10 Terrible

Aileen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Stayed 2 nights in May 2022

10/10 Excellent

HERMINIA VERA ALITA

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good
Nice
Stayed 2 nights in May 2022

8/10 Good

Randy

Liked: Cleanliness, staff & service
Cold shower
The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
Stayed 1 night in Mar 2022

2/10 Terrible

Dirk

Disliked: Staff & service, amenities
I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot shower and traffic noise is terrible. The location is good, food was alright.
Stayed 2 nights in Jan 2019

4/10 Poor

LYDIA MILA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so disappointed. It has no hot and cold bath
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No Air-conditioning, management unsympathetic
As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Marian

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach in the Room
We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.
Stayed 1 night in Jul 2018

8/10 Good

RICA

Liked: Cleanliness, room comfort
the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good first night hotel
This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu.
Stayed 1 night in Dec 2017

4/10 Poor

Matt, Orlando, Fl

Disliked: Cleanliness, property conditions & facilities, room comfort
Express-ly a shower/sleep facility
Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit.
Stayed 15 nights in Dec 2017