Cayo Guillermo, Jardines del Rey, Moron Ciego de Avila, Cayo Guillermo, Ciego de Avila, 69400
Cayo Guillermo Beach
8 min walk
Cayo Guillermo Marina
3 min drive
Cayo Coco Beach
34 min drive
Cayo Coco (CCC-Jardines del Rey)
37 min drive
Room options
View all photos for Doble Vista Mar.
Doble Vista Mar.
Sea view
Sleeps 2
1 King Bed
View all photos for Doble Beach.
Doble Beach.
Sleeps 4
2 Twin Beds
View all photos for Doble.
Doble.
Sleeps 4
2 Twin Beds
Iberostar Daiquirí - All inclusive Reviews
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The location of the hotel, staff, food and entertainment are great. We felt it’s a well designed hotel (Believe just over 300 rooms) as it never felt overcrowded nor overlooked. The staff are wonderfully helpful and friendly and plenty around.
Staff:
Rude and disrespectful to Cubans. At some point, the front desk representative tried to justify her rudeness by stating that, and I quote: "this season is bad for the hotel because we have a lot of nationals and they come here and steal things and sometimes they ask for more than food than what they can eat.
Room:
My reservation was made for a Sea-View Room but they gave me a room that was looking out to the weed and woods of the area. It didn't have a remote control. I had to come to the front desk three different times and request the control for them to ignore my requests and do nothing until the second day when I requested to talk to the General Manager, Dennis. The rooms weren't ready until 5:30 pm (please note that check-in time was 4 pm), and my family had to wait for the rooms in the hallways. There were roaches in the rooms. I have a picture that I am choosing not to post to not gross-out anyone but can send it upon request. The AC didn't work properly when I requested a change, they sent a "tech" to tell me that their perception was that, "the room was comfortable" The lightning wasn't working neither. A couple of light bulbs didn't work.
Service:
If you are Cuban, or of Cuban descent, do not expect any special treatment when you're at the property. The staff is courteous and kind only to foreigners that look white. The beer was out the second day that my family was at the property.
I stayed at this property with my 2 friends for 4 nights and we had an amazing time! All facilities fulfilled our needs, hotel staff across all the departments was super kind, positive and helpful what made our short stay in Cayo Guillermo an unforgettable experience!
Horrible horrible
Fuyez
On nous a expliqué qu’on ne pouvait pas avoir une belle chambre parce que nous avions réservé avec expédia si nous avions réservé directement nous aurions pu avoir une chambre présentable c’est tout ce Acqua nous pouvions prétendre une chambre délabré
Service in the Hotel war very bad. The hotel itself Die Anlage an sich ist ganz schön. Essen sah sehr gut aus, habe mir jedoch eine Lebensmittelvergiftung geholt und lag anschließend ein paar Tage flach. Das Personal hat es nicht groß interessiert. Lag mit extrem hohem Fieber im Zimmer und musste trotzdem 2h auf eine Flasche Wasser warten. Kakerlaken beim Essen und in der Dusche. Das Meer von Cayo Guillermo ist sehr schön, aber windig. Perfekt für Kitesurfer.
Lo que más nos gusto fue el buffet es completísimo y los portes muy variados, la animación y bailarines del teatro muy buenos.
Lo que no nos gustó fue la hora de entrega de la habitación... 16 horas es demasiado tarde.