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Atlantic Lux Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Atlantic Lux Hotel

Outdoor pool, open 9:00 AM to 6:00 PM, pool loungers
Reception
Front of property
1 bedroom, in-room safe, individually decorated, individually furnished
Casino

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Avenida San Martín No.8-20, Bocagrande, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    2 min walk
  • El Gran Pandebono
    1 min walk
  • Marsol Bus Station
    6 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    18 min drive

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Pool

Hampton By Hilton Cartagena

Pool
Breakfast included
Free WiFi
Air conditioning
4.2 out of 5, Very good, (1002)
The price is €121
for 1 night
5 Jan - 6 Jan
Hampton By Hilton Cartagena

About this property

Atlantic Lux Hotel

Pet-friendly Cartagena hotel connected to the convention center, steps from Bocagrande Beach
This smoke-free hotel features a casino, an outdoor pool, and a restaurant. Free English breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Atlantic Lux Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and slippers. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

Children under 9 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Atlantic Lux Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Bocagrande Beach. Features include free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free English breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna
  • Steps from Bocagrande Beach and a 4-minute drive from Clock Tower
  • Airport, shopping center, and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Atlantic Lux Hotel offers its guests a children's pool, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and a meeting room. Event space at this hotel measures 125 square feet (12 square meters) and includes a conference center. A casino, a terrace, and multilingual staff are also featured at the business-friendly Atlantic Lux Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served free English breakfast daily from 7:00 AM to 10:00 AM.
Restaurante Aqua - This restaurant serves breakfast, lunch, and dinner.
Terraza Granaio Cucina - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Restaurante Aqua
  • Terraza Granaio Cucina

Things to do

  • Children's pool
  • Evening entertainment
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (125 square feet of space)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • 3 casino gaming tables
  • 4 casino slot machines
  • Bingo
  • Casino (150 square feet of space)
  • Casino VIP room
  • Pachinko
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 80000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 70000 per person (roundtrip)
  • Pet fee: COP 80000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Atlantic Lux Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 6:00 PM.
  • One child 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Atlantic Lux
Atlantic Lux Cartagena
Atlantic Lux Hotel
Atlantic Lux Hotel Cartagena
Lux Atlantic
Hotel Atlantic Lux Cartagena
Hotel Atlantic Lux
Atlantic Lux Hotel Hotel
Atlantic Lux Hotel Cartagena
Atlantic Lux Hotel Hotel Cartagena

Atlantic Lux Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 478 reviews" "
Rating 8 - Good. 179 out of 478 reviews" "
Rating 6 - Okay. 87 out of 478 reviews" "
Rating 4 - Poor. 40 out of 478 reviews" "
Rating 2 - Terrible. 33 out of 478 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Denilson

Travelled with family, Travelled with pets
Liked: Cleanliness
Hay cucarachas y el agua de las regaderas está fría. Dice ser pet friendly, pero te cobran 80,000 COP por cada noche.
Stayed 4 nights in Aug 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
we had internet interruptions for about two days
Stayed 5 nights in Jul 2024

6/10 Okay

Rose

Liked: Cleanliness, property conditions & facilities, room comfort
Cartagena 2024
There was someone or something in the room above us, noise kept us up. Was noisy sometimes during the day. Reported it to the front desk twice. We again reported it when checking out, young lady at desk said she reported it and management stated there was no one in that room. The noise was very loud.
Stayed 3 nights in Jun 2024

4/10 Poor

George

Stayed 4 nights in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Luis

Stayed 2 nights in Jun 2024

6/10 Okay

Mateo Santos

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Giovannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

10/10 Excellent

Anthony

Stayed 3 nights in Apr 2024

10/10 Excellent

PEDRO

Stayed 1 night in Apr 2024

10/10 Excellent

Justo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 2 nights in Mar 2024

4/10 Poor

Claudia, Otonabee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken air conditioning and the staff didn’t care. It took more than 24 hrs to get a new room. Quality of sheets really bad. Poor customer service.
Stayed 3 nights in Feb 2024

2/10 Terrible

Verónica Avilés

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Showers dont really get hot in columbia. Bed was stiff. There was no sauna as listed on expedia. That was the only reason I chose the hotel. Not the greatest condition compared to American hotels. This is my honest review.
Stayed 2 nights in Feb 2024

4/10 Poor

Alexandre

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with Atlantic Lux was a great disappointment. We would not recommend this hotel given the much better comparable hotels in Cartagena we subsequently stayed in. The rooms are old and bathrooms aren't clean. The 1 working elevator is extremely slow, so be prepared to wait a good 15 minutes every time you want to go up or down with suitcases. The staff takes several days to respond to any communication over Expedia. They responded to our request for a crib 3 days after we had checked-out (request sent weeks in advance). We had to laugh. Lastly, we paid for a suite with a closed bedroom as we were traveling with a baby. The hotel made a mistake with the reservation and put us in a standard room. As opposed to simply crediting the difference in price, it took us contesting the charge on our credit card. After several weeks of dealing with them, our credit card immediately agreed with the dispute and forced them to reimburse us the difference. Overall, we recommend avoiding this hotel. We stayed in 2 other hotels in this area and each was a vast improvement over Atlantic Lux.
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible check in. Was given a standard room where u could hear animals going crazy. I had to convince them i paid for a premium room. I finally got it but It still didnt match the description. Fine. Then another couple was given a key to our room and walked in on us getting ready to shower. I had to get my key re made every single day, their payment system malfunctioned and it wasnt made clear to me what happened w my billing. Staff never apologized for anything. But the couple that walked in on us did.
Stayed 2 nights in Jan 2024

4/10 Poor

john, Wappingers falls ny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice and helpful thank u will stay any time very convenient close to it all thank you you guys rock

6/10 Okay

Celia, Beaverton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs a lots improvements and maintenance, the AC it was dripping water went you put the settings in cool so you have to use only fan option, (somebody move the bed directly in front of the AC, Lol) the safe not working, after you come from outside you want to hanging your stuff not to put it in the floor or bed and another little things
Stayed 3 nights in Dec 2023

2/10 Terrible

Butt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the attendents was insanely rude and entered my room without a knock or any warning and then proceeded to bother me about check out 3 hours before i had to check out !!! I hadn't even got breakfast yet .....ill never stay at the Atlantic lux again .....huge let down compared to 6 months ago
Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
This hotel was horrible, not only did the elevator stop working at some point and that we had a walk up 13 floors but the service is horrible and the rooms are old and outdated and the wall are cracked. The drawers are broken on the dresser and on the desk there is mildew in the hallway of where the rooms are and the staff is nasty and rude and they don’t give you a refund
Main lobby entrance
My room
Stayed 4 nights in Oct 2023

8/10 Good

Dewey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good people good people
Stayed 1 night in Aug 2023

8/10 Good

SANDRA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Attention at the front desk is very poor I have to keep calling ask for Ac. For the light I have to used the key the didn't mention at all. The sheets where dirty yellow spots 😞 I Asone of the elevators doesn't work properly So I have to walk the stairs to get to the room rroom. chaNextreturn I'll ask for others place
Stayed 4 nights in Jul 2023

8/10 Good

David Rasheeld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate this hotel a 8.5 out of 10. Really good
Stayed 4 nights in May 2023

10/10 Excellent

Butt

Stayed 1 night in Apr 2023