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"Hotel was fine, Staff were good, breakfast was nice. I found the rooms a bit cold looking with the grey decor. Nothing wrong with the hotel at all jus ... " More
24 Jul 2023 by Stephanie (Deputy General Manager)
Thank you for the great score Rose.
2 Apr 2023 by Zoe-Jo | Guest Relations Manager
Dear Gary, Thank you for taking the time to leave us a review!I am delighted to hear that you had a good experience with our team and enjoyed our tasty breakfast options. I am sorry to hear that you thought the décor of the room was cold, I have now passed these comments on to the relevant managers who will be exploring this further. I hope these issues did not impact your experience negatively as we hope to welcome you back in the near future. Kindest Regards,
17 Mar 2023 by Zoe-Jo – Guest Relations Manager
Dear Liberty, Thank you for taking the time to leave us such a great review. I am delighted to hear that you had such a great experience with our team and found the hotel luxurious and clean. Regarding the room allocation, apologies for the disturbance. If you were to return please ask a member of our reception team to allocate you a more suitable room. Thank you again for the feedback.We look forward to welcoming you back in the near future. Kindest Regards,
7 Jul 2021 by Fiona Snook, Duty Manager
Dear Anonymous, Thank you for leaving a review of the hotel. I am sorry that you found the room to be small and not clean. I wish you had spoken to reception regarding the issues so we could have resolved these during your stay. I am glad that the staff and especially Chris were lovely and helpful! We hope we can welcome you back to show you that this is not a regular occurrence at the Clayton Hotel Cardiff. Kind regards,
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 7 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-certified Clayton Hotel Cardiff. This 4-star Cardiff hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Clayton Hotel Cardiff offers 216 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
View Bar & Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from Visit Wales.
