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Comfort Aparthotel Carcassonne

3.0 star property

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Photo gallery for Comfort Aparthotel Carcassonne

Desk, iron/ironing board, free WiFi, bed sheets
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool loungers
Exterior
Appartement 2 chambres 6 personnes
Daily continental breakfast (EUR 12.90 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • Pool
  • Pet-friendly
  • Air conditioning
  • Kitchen

Explore the area

Map
14 Route de Villemoustaussou, Carcassonne, Carcassonne, 11000
  • Canal du Midi Harbor Master's Office
    ‪3 min drive‬
  • Place Carnot
    ‪4 min drive‬
  • Theatre Jean-Alary
    ‪5 min drive‬
  • Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Appartement 2 chambres 6 personnes

Desk, iron/ironing board, free WiFi, bed sheets

Appartement 2 chambres 6 personnes

  • Studio
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Appartement twin 1 chambre

Appartement twin 1 chambre

Appartement twin 1 chambre

  • Studio
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio simple

Studio simple

Studio simple

  • Studio
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio twin

Studio twin

Studio twin

  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio double

Studio double

Studio double

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Appartement 1 chambre 4 personnes

Appartement 1 chambre 4 personnes

Appartement 1 chambre 4 personnes

  • Studio
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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4.0 out of 5, Very good, (1027)
The price is €75
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Cerise Carcassonne Sud

About this property

Comfort Aparthotel Carcassonne

Eco-certified aparthotel with a fitness center and a seasonal outdoor pool
Along with a fitness center, this smoke-free aparthotel has a snack bar/deli and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a garden, and multilingual staff assistance are onsite. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences like a coffee/tea maker and a dining table. Housekeeping is available on request.
Comfort Aparthotel Carcassonne offers 115 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices and desks. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center and a seasonal outdoor pool.
During your stay at Comfort Aparthotel Carcassonne, you'll be within walking distance of Canal du Midi. You'll find features like free WiFi in public areas and free self parking, plus a gym. Built in 2008, this comfortable aparthotel has 115 apartments on 4 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Saint-Jean Locks and a few minutes from Musée du Blason - Vitrail
  • Dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. Comfort Aparthotel Carcassonne offers its guests a fitness center and a seasonal outdoor pool. A terrace, multilingual staff, and a garden are also featured at the eco-certified Comfort Aparthotel Carcassonne. Self parking is free.

This 3-star Carcassonne aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 10:00 AM and on weekends from 8 AM to 11:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian

Property amenities

Pool/Spa

  • Seasonal outdoor pool
  • Fence around the pool
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Dishwasher
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee 7 AM–10:00 AM on weekdays and 8 AM–11:00 AM on weekends: EUR 12.90 for adults and EUR 6 for children
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Eco-friendly toiletries
  • Free toiletries
  • Towels provided
  • Hairdryer (on request)

Entertainment

  • Flat-screen TV with satellite service

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities
  • Near a laundromat

Work spaces

  • Office
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals exempt from fees
  • Pet friendly
  • EUR 5 per pet per day
  • 1 total pets
  • Welcoming dogs only

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Roll-in shower
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Multilingual staff
  • Housekeeping (on request)
  • Luggage storage
  • Iron/ironing board (on request)
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • On-site shopping

Location highlights

  • Near the boardwalk
  • Near a train station
  • Near a hospital

Things to do

  • Fitness centre
  • Shopping centre on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)

General

  • 115 rooms
  • 4 floors
  • 1 building
  • Built in 2008
  • At least 80% of lighting from LEDs

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (8:00 AM - 9:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Reception hours vary seasonally.
Reception hours are 8 AM to noon and 2-5 PM on Saturdays.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 1 to September 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 12.90 for adults and EUR 6 for children
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 9:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open May 01 and close September 30.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Appart'City Apartment Carcassonne
Apts Cerise Carcassonne Nord House
Cerise Carcassonne NORD House
Apts Cerise Nord
Cerise NORD
Cerise NORD House
Apts Cerise Carcassonne Nord Hotel
Apts Cerise Nord Hotel
Apts Cerise Carcassonne Nord
Appart'City Carcassonne

Comfort Aparthotel Carcassonne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 152 out of 501 reviews
Rating 8 - Good. 212 out of 501 reviews
Rating 6 - Okay. 88 out of 501 reviews
Rating 4 - Poor. 32 out of 501 reviews
Rating 2 - Terrible. 17 out of 501 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, property conditions & facilities
I recently stayed at this hotel and was extremely impressed with the cleanliness of the property. From the lobby to the rooms, everything was spotless and well-maintained. The staff did an excellent job of keeping the hotel in top condition. One of the highlights of my stay was the ample parking available at the hotel. I had no trouble finding a spot close to the entrance, and the parking lot was well-lit and felt safe. This made coming and going from the hotel a breeze, and I appreciated not having to worry about finding a parking spot. Overall, I had a great experience at this hotel and would highly recommend it to anyone looking for a clean and convenient place to stay. The cleanliness and parking situation really set this hotel apart from others in the area.
Stayed 2 nights in Jun 2024

8/10 Good

Neill

Travelled with family
Liked: Cleanliness, room comfort
7/10 Nice but tired
Basic but nice place. A bit tired looking but friendly staff and decent rooms
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Enjoyed our stay !
Stayed 2 nights in May 2023

10/10 Excellent

stuart

Stayed 2 nights in Oct 2022

10/10 Excellent

Cyril

Travelled with family
Liked: Cleanliness, property conditions & facilities
Accueil parfait! Très bonne expérience.
Stayed 1 night in Jul 2022

10/10 Excellent

Lauren

Liked: Cleanliness, room comfort
Very impressed
Great staff, comfortable clean apartment with very good shower, 30 min walk into the town centre. Pool area looked clean and big enough, would definitely recommend
Stayed 3 nights in Jul 2022

2/10 Terrible

Mully

Stayed 1 night in Jun 2022

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
A lovely budget hotel with kitchenette and swimming pool. A little way out of the town, but walkable on a nice day. Very friendly staff and super clean. Comfy beds. Spacious bathroom with good shower. Would recommend.
Stayed 1 night in Mar 2022

8/10 Good

Philip

Liked: Cleanliness, room comfort
Nice stay
Very good location easy to find, very friendly efficient reception and check in / out Clean quiet room, very comfortable
Stayed 2 nights in Nov 2021

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lack of communication.Email with entry code was never sent leaving us locked out on arrival with no staff on site. Took about 30 minutes to gain entry
Stayed 1 night in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money hotel on edge of Carcassonne
Stayed for one night before flying out from Carcassonne. A bit difficult to find but with large secure car park. Clean and comfortable room. We didn't use the basic kitchenette but it looked fine.
Stayed 1 night in Oct 2019

8/10 Good

georgios

Liked: Cleanliness, property conditions & facilities, room comfort
Great value- pity pool was closed
Everything was great (didn't have breakfast but it seemed to be nice too) with the exception of the pool not being open. It would be helpful if hotels mentioned the dates their pool is open so that we can make an informed decision.
Stayed 3 nights in Oct 2019

10/10 Excellent

Brad, Melbourne Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious apartment for family of 5 with plenty of parking and easy access the Carcassonne cite and shops. A great family accomodation.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni0ce place to spend the night.
Very nice place to spend the night. Large room with kitchen was a nice surprise when we checked in.
Stayed 1 night in Oct 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Poor Wifi
The hotel is easily found on the outskirts of Carcassonne and there is a reliable bus service right outside the gate that takes you to the station. From there it is a pleasant walk through the city to the Citadel. The hotel itself was clean and well kept however the WiFi was unreliable and when it was accessed it was extremely slow.
Stayed 2 nights in Sep 2019

6/10 Okay

Danny

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel is ok but room smelt of fish for the night we were there, previous people obviously had a takeaway or cooked indoors! Could of been cleaner too but aircon worked well! Pool smaller than photos show and you have to drive or get a taxi like we did if you wish to venture out to medieval city, will set you back €30 there and back! Preferred Cerisse south that we used last year!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Simply poor
Very poor hotel with a horrible bed. Despite having 120 rooms, there were no attention in the reception after 22.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Jussi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty!
Very dirty. Booger on curtains, ”white stains” on carpet, wall near lightswitch full of dirty hand prints. Toilet had a seal of hygienia and when I open the cover there were poop stains.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 4 nights in Feb 2019

8/10 Good

Jimbhoy, Liverpool

Liked: Staff & service, room comfort
Disliked: Cleanliness
Adequate but could have been cleaner
The room was nice and perfectly adequate for our needs. The visit was spoiled however because the room had cobwebs in one corner of the ceiling and the previous occupant had left mud/ dirt marks high up on the bathroom entrance which had not been cleaned off before our arrival. We also could not swim in the pool on arrival as it was full of leaves and debris from the wind (ie: insufficient maintenance). We were only staying 4 nights so decided it wasn’t worth complaining but it detracted from an otherwise pleasant stay. The cleaners need to be told to look upwards when cleaning as everywhere else was ‘spotless’. Great location near a Carrefour supermarket and retail park with some restaurants. You need a car or taxi to get into the town however as it’s a 30 minute walk to Place Carnot in the town centre.
Stayed 4 nights in Sep 2018

4/10 Poor

Allison

Very Poor Service; No Staff Onsite! No a/c!
Terrible experience! 1st we arrived around 11PM very tired and couldn't even get inside the hotel. Took about an hour to 'break' in. We found out later that there's no staff onsite after 9PM, so no front desk or even a security guard onsite --very strange for a good sized hotel like this. Shame on this hotel for trying to cut corners to this extreme! We had no internet/wireless/service on our cell phones & didn't know in advance that there was no staff after 9 PM so it was very stressful arriving tired at 11PM feeling like intruders. There wasn't even a sign or phone to use on the outside to advise guests of this strange procedure. Luckily a fellow traveler was in the lobby eventually &saw us outside fumbling around & got us in touch with the off site hotel staff &access the lock box (he said he had the same experience too). To be fair, an email had been sent a few hours before we arrived that had info re: late arrivals in it but we were traveling with no access to emails. The "no front deck after 9 PM" should've been clearly stated in the booking site ad upfront so guests could decide if this is the kind of place they want to book BEFORE they book it! Another disaster is that the hotel was advertised as having a/c. It's part of the reason we booked it since many airbnbs don't have a/c. But upon arrival once we finally got in& settled, we couldn't get the a/c to work. It was so late &we were so tired that with no front desk available we just sweated it out; no staff help.
Stayed 1 night in Jul 2018