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Mercure Carcassonne la Cite Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people
Breakfast, lunch, dinner served; local cuisine
Reception
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Breakfast, lunch, dinner served; local cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Château Comtal
    4 min walk
  • Le Menestrel
    6 min walk
  • Carcassonne Station
    9 min drive
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Room options

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Twin Room, Classic Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Mercure Carcassonne la Cite Hotel

Hotel with free parking, a quick walk to Château Comtal
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a seasonal outdoor pool, and dry cleaning. Housekeeping is available on request.
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Mercure Carcassonne la Cite Hotel. During your stay, you're just a quick walk from Château Comtal. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy local cuisine while dining at La Table de l'Olivier
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, 3 meeting rooms, and a car charging station
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Château Comtal and 5 minutes by foot from Narbonnaise Gate
  • Pets welcome for a fee
Mercure Carcassonne la Cite Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Free self parking is available.

This 4-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
La Table de l'Olivier - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: EUR 18 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Bike parking
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms - 3

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.
Property Registration Number FR27384824322

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 168 reviews" "
Rating 8 - Good. 32 out of 168 reviews" "
Rating 6 - Okay. 9 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 0 out of 168 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Stayed 1 night in Sep 2024

8/10 Good

Yoel

Stayed 3 nights in Sep 2024

10/10 Excellent

Nilsa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Liked: Staff & service
Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
Stayed 1 night in Sep 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance of Carcassone fortress. Free parking. Several options for breakfast with fresh fruit, service was kind and patient.
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times. The hotel both inside and out weee beautifully kept and comfortable.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Really exceeded our expectations. The staff were friendly and helpful for checking to our departure. The room was clean, well laid out, comfortable and had a great view. A free soft drink mini bar to welcome you was a nice addition. The view from the bedroom was very nice. The breakfast was full of choice and the pool and garden were a nice place to relax with a good size pool.
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to the old city.
A lovely hotel with an excellent restaurant. We had a lovely lunch on arrival and an extensive selection at breakfast. The hotel has a good pool and a sunbathing area, with poolside bar, plus a nice lounge and terrace. Good private parking and a short walk to the entrance to the old city.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Travelled with partner
Close to the city
Stayed 1 night in Aug 2024

10/10 Excellent

Hilary

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This is a fantastic hotel, perfect for la cité, and a delightful ambience. Excellent staff, too!
Stayed 7 nights in Jul 2024

10/10 Excellent

Claire

Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful facility with comfortable rooms and great food--a perfect place for the last leg of our journey. I even went for a swim in the magnificent pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value
Stayed 1 night in Jul 2024

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite service, nice restaurant
Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible amenities, safe too small to fit anything in, bathtub dangerously slippery, no place to put stuff in bathroom, no desk, room terribly cramped, etc.
Stayed 1 night in Jul 2024

8/10 Good

youngja

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Alexander

Liked: Cleanliness
Stayed 1 night in Jun 2024