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Victoria and Alfred Hotel by NEWMARK

4.0 star property
VIP Access

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Photo gallery for Victoria and Alfred Hotel by NEWMARK

Double Room, Mountain View
Reception
Outdoor pool
Exterior
Double Room (Piazza Facing )

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym

Explore the area

Map
On the Waterfront Pierhead, V & A Waterfront, Cape Town, Western Cape, 8001
  • Two Oceans Aquarium
    ‪5 min walk‬
  • Cape Town International Convention Centre
    ‪19 min walk‬
  • Cape Town Cruise Terminal
    ‪3 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Loft, 1 King Bed

Loft, 1 King Bed

Loft, 1 King Bed

  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Piazza Facing )

Double Room (Piazza Facing )

Double Room (Piazza Facing )

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Mountain View

Double Room, Mountain View

Double Room, Mountain View

  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Victoria and Alfred Hotel by NEWMARK

Hotel with a marina, near Cape Town Cruise Terminal
A marina, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Victoria and Alfred Hotel by NEWMARK offers 94 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A marina, a health club, and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including thalassotherapy.
Our customers tell us they can't get enough of the helpful staff at Victoria and Alfred Hotel by NEWMARK. During your stay, you're just a quick walk from The Watershed. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and ocean views while dining at GINJA Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and complimentary bicycles
  • Just a 2-minute drive from Cape Town International Convention Centre and a few minutes from Long Street
  • Airport shuttle service available for a fee
Victoria and Alfred Hotel by NEWMARK offers its guests a marina, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A sauna, a rooftop terrace, and spa services are also featured at Victoria and Alfred Hotel by NEWMARK. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cape Town hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
GINJA Restaurant - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: ZAR 320 for adults and ZAR 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • GINJA Restaurant

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Marina
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Victoria and Alfred Hotel by NEWMARK

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 1165 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ZAR 320.00 for adults and ZAR 180.00 for children
  • Airport shuttle fee: ZAR 900 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: ZAR 1165 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Victoria and Alfred Hotel by NEWMARK offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Victoria & Alfred Hotel
Victoria Alfred Hotel
Victoria Alfred Hotel Cape Town
Victoria Alfred Cape Town
Victoria Alfred
Victoria & Alfred Hotel Cape Town, South Africa
Victoria Alfred Hotel
Victoria And Alfred By Newmark
Victoria Alfred Hotel by NEWMARK

Victoria and Alfred Hotel by NEWMARK Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Errol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Timothy

Stayed 2 nights in Dec 2024

10/10 Excellent

Tim

Stayed 2 nights in Dec 2024

2/10 Terrible

Michael

Stayed 3 nights in Dec 2024

8/10 Good

david r

Stayed 1 night in Nov 2024

6/10 Okay

Catherine

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great central location, wonderful service especially from Lucy the guest service manager
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great location. Wonderful restaurant and breakfasts. Fabulous service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Francis Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sooo convenient with shops and dining. Also close to main pickup/dropoff areas for taking boat or shuttles. Only missing is the pool - had to go across the street to use someone else's.
Stayed 3 nights in Nov 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great overnight stay, breakfast was great, the room was huge and very comfortable and the staff were very efficient. The hotel is in V&A waterfront and has a lot of amenities on it's doorstep.
Stayed 1 night in Nov 2024

8/10 Good

Jackie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location
Great location and excellent value for money. A lovely hotel, we really enjoyed our stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Location 5/5 if you want the waterfront. Service 2/5, front desk not helpful refused to do the complimentary upgrade for Expedia gold, even if I showed she had availability for my dates! Also housekeeping knocks on door to come in at 8am!!!. Rooms 2/5 run down motel level doors that done not close properly, is this safe? And bathroom old. Sad for so high a price they can do better.
Usual gap for room door.
Bathroom door difficult to close, door misaligned
Rundown
Stayed 2 nights in Nov 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Very safe, walking distance to fun shops, bars, restaurants.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ward

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff broke into my room when I was not inside stole my valuables. Targeted very hidden areas searching for certain items and the management just gave me lip service. In addition my first night the air conditioning didn’t work. I slept in a sweat box. They didn’t move me or offer me any compensation and the next day they gave me a different room…that was it didn’t even buy me a free drink for myterrible evening. Absolutely do not leave anything in your room. If you leave it you wouldn’t expect this from such an allegedly high calibre hotel. Terrible experience. Absolutely do not leave anything in your room.
Stayed 4 nights in Oct 2024

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended
Beautiful and clean property
Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location - safe and lots of great restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing location walking distance within the V&A Waterfront. Friendly helpful staff - great breakfast. Home away from home for me!
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect. Great to walk around. The room was very nice and the staff was excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mike

Stayed 2 nights in Aug 2024

2/10 Terrible

Sudeshna

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I picked this property for the location and while that didn't disappoint, everything else did. There is nothing luxurious about this property. the lobby might give you a sense of security but don't fall for it. The room is reminiscent of someone turning their attic into an Airbnb. The door to the room (on the inside) was so dirty and the carpet was worse. Most of the outlets were away from the bed. and we were provided 2 very small bottles of water. The massive tub in the bathroom did not really appeal to me but the mold in the shower definitely inspired some nightmares. We ended up asking for a room change since the original one faced the front of the hotel and it was very noisy. While the new room (on the same floor) was mountain facing and way quieter, it still have the exact same issues. The decor was exactly the same. the level of cleanliness’s was exactly the same. Moldy shower, fixture’s that we barely hanging on... I would definitively NOT recommend a stay here. Uber's are easy in Cape town so find better accommodations.
Stayed 3 nights in Aug 2024

6/10 Okay

Vaia

Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with partner
Great location
Stayed 2 nights in Aug 2024