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"Breakfast was poor but other tham that hotel was very good. Helpful front desk thatt can be utilised. " More

By a verified traveller on Sat 11 Jan 2020

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Full Sea Facing King or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Self Catering 2 bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Classic Room (Twin or King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Courtyard View (Twin or King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Lagoon Beach Hotel & Spa. During your stay, you'll be within walking distance of Milnerton Golf Club. Features include free WiFi in public areas and a free area shuttle, plus 3 outdoor pools.

  • Free Wi-Fi in some public areas
  • For dining with a beachfront location, stop by The Brasserie Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to deep-tissue massages, body wraps or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a playground
  • 7 minutes by car from Canal Walk Shopping Centre and 8 minutes from Cape Town International Convention Centre
  • Free local-area shuttle service

Lagoon Beach Hotel & Spa ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lagoon Beach Hotel & Spa

Everyone (7) Family (2) Other (1)
5 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

4 Feb 2020 by Gerhard

Good Day Thank you for the feedback received while staying with us at Lagoon Beach Hotel and Spa. We do appreciate it. We are delighted that your stay is pleasant, enjoyable and most memorable. We look forward to welcoming you back in the future. Warm Regards Gerhard - Revenue Manager

4 out of 5
Breakfast was poor but other tham that hotel was very good. Helpful front desk thatt can be utilised.

Posted by on 11 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by Guest Relations Team

Dear Valued Guest Thank you for your review and we are very grateful for every moment you spent with us in Lagoon Beach Hotel & Spa. So sad that you couldn`t enjoy our breakfast, we will certainly look into it and possible change or add some more items. Once again thank you. Looking forward seeing you again.

1 out of 5

Posted by on 2 Jan 2024

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Comment from Hotel Management

24 Jan 2024 by PIETER BUITENDAG - General Manager

Dear Bujar - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town. I 'm sorry that we did not meet and exceed your expectations! Please reach out to me on gm@lagoonbeachhotel.co.za to share more detailed feedback so I can address! Thanks in advance,

5 out of 5
Alles super. Balkontür war nicht ganz intakt

Posted by on 23 Oct 2023

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Comment from Hotel Management

23 Oct 2023 by PIETER BUITENDAG - General Manager

Dear LIsa - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and feedback. We will immediately see to the balcony door. Sincere regards,

4 out of 5

Posted by on 13 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Alex

Thank you for your review

5 out of 5

Posted by on 14 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Aaron

Dear Valued Guest Thank you for taking the time to review your recent stay with us at Lagoon Beach Hotel and Spa, We are Delighted that the stay was Pleasant, Enjoyable ad Memorable, We look forward to Welcoming you back in the near Future.

4 out of 5

Posted by on 25 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by Aaron

Dear Valued Guest Thank you for the feedback received from your stay with us at Lagoon Beach Hotel and Spa, We look forward to Welcoming you back in the future. Warm Regards Aaron-Guest Relations Manager.

5 out of 5
Very comfortable and quiet rooms, friendly staff, very good food, everything was good and we would definitely come back

Posted by , from Schweiz on 7 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Aaron

Good Morning Simone Thank you for taking the time to Review your recent stay with us at Lagoon Beach Hotel and Spa, We are thrilled that you had a Enjoyable and Comfortable stay and that the always friendly staff could assist in making the vacation a Memorable one. We look forward to Welcoming you back in the future. Warm Regards Aaron-Guest Relations Manager.

2 out of 5

tres mitigé!

Full view: dommage un peu obstruée par le toit du bar. Pas de poubelle dans là salles de bain absolument rien pour accrocher le peignoir. Odeur de friture du petit déjeuner dans la chambre. 2 parasols à la piscine, nous en demandons un et on nous répond qu il n y en a pas. Le lendemain il y en avait 6!!! Dîner et collations très moyens malgré le prix. Chambre propre les filles de chambre tapent et rentrent sans attendre la réponse.. merci l intimité! Parking vue sur la mer et petit dej rattrapent un peu le reste.En résumé pas à la hauteur d un 4 étoiles

Posted by , from france on 21 Jan 2017

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Comment from Hotel Management

27 Feb 2017 by Aaron

Good Afternoon Audrey Thank you for the Feedback received from your recent stay with us at Lagoon Beach Hotel and Spa, we would like to apologize for the inconvenience caused during your stay, i have addressed with the Housekeeping Manager your concern with regards to there not being any hangers in the wardrobe, as this was to have been picked up and rectified when the room was checked prior to you arrival, once again we do apologize. Warm Regards Aaron-Guest Relations Manager

4 out of 5

tolle Lage am Meer

Mir hat das Hotel sehr gut gefallen. Nach den Ausflügen, die mir das Hotel zuverlässig gebucht hat, war es jedesmal wieder wunderschön, am Meer, mit genialer Aussucht auf die Skyline, zu entspannen, ohne Lärm und Hektik. Der Shuttlebus an die Waterfront war unkompliziert. Das Frühstück war sehr vielfältig und fein. In der Brassierie habe ich so gut gegessen wie noch nie. Dank dem tiefen Kurs war alles sehr preiswert. Der Wind war sehr stark, aber warm und keine Mücken. Die Temperatur im Meer ziemlich kühl. Baden nur für abgehärtete. Das Zimmer war sehr gross im Vergleich. Alles sehr sauber.

Posted by on 3 Jan 2016

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Property Features

Lagoon Beach Hotel & Spa offers its guests a full-service spa, 3 outdoor swimming pools, a steam room, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 14 meeting rooms available. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Lagoon Beach Hotel & Spa. A free area shuttle within 1 kilometres is available. This Art Deco Cape Town hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

RV, bus, truck parking

Transport

  • Train station: Cape Town Station (8.6 km / 5.3 mi)
  • Property shuttles: Free area shuttle within 1 kilometres; airport pick-up

Room Amenities

Lagoon Beach Hotel & Spa offers 232 accommodations with laptop-compatible safes and a hairdryer. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony
  • Pillowtop beds
  • LCD television
  • Fridge
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

The Brasserie Restaurant – This beachfront brasserie serves breakfast and dinner.

La Mizu – This beachfront pub serves brunch, lunch, dinner and light fare. A children's menu is available. Open daily.

Wang Thai – This theme restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Hot tub in spa
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 300.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 250 for adults and from ZAR 125 for children
  • Airport shuttle fee: ZAR 400 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beach Lagoon
  • Beach Lagoon Hotel
  • Hotel Lagoon Beach
  • Lagoon Beach
  • Lagoon Beach Cape Town
  • Lagoon Beach Hotel
  • Lagoon Hotel
  • Lagoon Beach Hotel Cape Town
  • Lagoon Beach Hotel & Spa Cape Town/Milnerton
  • Lagoon Beach Hotel And Apartments
  • Lagoon Beach Hotel Apartments
  • Lagoon Beach Apartments
  • Lagoon Beach Milnerton
  • Lagoon Beach Hotel
  • Lagoon Beach Hotel & Spa Hotel
  • Lagoon Beach Hotel & Spa Cape Town
  • Lagoon Beach Hotel & Spa Hotel Cape Town

You should know

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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