6/10 Okay
Jamie
Travelled with family
29 Aug 2024
Liked: Staff & service
Potentially great hotel but needs improving
The hotel is superbly located but badly in need of refurbishment. The staff are super friendly, responsive and generally lovely. The room itself was good as described but wasn't as clean as it should be for a 4 star hotel (no cleaning under sofa bed and drain flies in bathroom show the basins and plug holes need disinfecting. The mattress is not periodically checked by the team and was quite scalloped (indentation from clients over the years). Overall its a potentially great hotel but it needs a refurb and a few more checks in place on room quality control.
As an aside we were in room 140 which is directly above the rear loading bay and the deliveries door and these can start at 4am often so if you are at all a light sleeper you will be very sleep deprived! The sound insulation for room 140 and others impacted should have been vastly improved to help a good nights sleep.
Jamie
Stayed 11 nights in Aug 2024