Occidental Bilbao

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental Bilbao

Seasonal outdoor pool
Seasonal outdoor pool
Front of property
Minibar, in-room safe, desk, laptop workspace
Daily buffet breakfast (EUR 18 per person)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Gym
  • Parking available

Explore the area

Map
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006
  • Plaza Miguel de Unamuno
    13 min walk
  • El Refugio Gastrobar
    3 min walk
  • Santutxu Station
    7 min walk
  • Bilbao (BIO)
    12 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Family Room (2x2 Family Plan)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room (with extra bed)

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Occidental Bilbao

Bilbao hotel in Begoña with a full-service spa and a fitness center
This smoke-free hotel features a full-service spa, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Occidental Bilbao offers 200 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Occidental Bilbao. During your stay, you're just a quick walk from Begoña BasIlica. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at The Kitchen
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to facials, body treatments, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 6 minutes by car from Guggenheim Museum Bilbao and 7 minutes from San Mames Stadium
Occidental Bilbao offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 11119 square feet (1033 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Occidental Bilbao. For a fee, parking is available.

This 4-star Bilbao hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
The Kitchen - This restaurant specializes in Mediterranean cuisine.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per day)
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 18 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • The Kitchen

Things to do

  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (11119 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in reception
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 15 to August 22:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 20 per day
  • Spa fee: EUR 20 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Please note: Access to the spa and gym facilities is limited to once per day per person.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Occidental Bilbao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 257 out of 583 reviews" "
Rating 8 - Good. 221 out of 583 reviews" "
Rating 6 - Okay. 72 out of 583 reviews" "
Rating 4 - Poor. 18 out of 583 reviews" "
Rating 2 - Terrible. 15 out of 583 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Stayed 1 night in Aug 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ciaran

Stayed 1 night in Jun 2024

4/10 Poor

Michel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything ! The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more ! The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Stayed 7 nights in May 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut. Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good location, nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Raisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
Stayed 3 nights in May 2024

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pavla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Pavla

Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Jody

Travelled with family
Liked: Cleanliness
Occidental Bilbao
The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.
Stayed 3 nights in Mar 2024

6/10 Okay

Andre

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel. Would stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good hotel, good location, nice views of city. Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.
Stayed 4 nights in May 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Bilbao
Nice hotel in Bilbao , not too far from city sightseeing and close to the airport
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023