6/10 Okay
Danyal
Travelled with partner
20 Dec 2024
Liked: Cleanliness, staff & service
The hotel offers stunning views, but overall, the stay experience fell short. Given the seasonal price, it was acceptable, but during peak summer, I would have been more disappointed.
The good: the staff were brilliant—helpful and friendly. The views of Lake Como were breathtaking, and the food was excellent. Breakfast was limited but enjoyable, and dinners were fresh and well-prepared.
However, the rest of the experience was average. We stayed in Room 4, a superior lake view room with access to a shared balcony overlooking the mountains. The room was clean but lacked superior amenities.
The bathroom needed attention. The tap was broken, coming off every time it was used. The shower screen leaked, and the shower head was covered in limescale. The wooden windows were damaged from moisture.
The shuttle service to Bellagio town costs €5 per person and only runs until 7pm, inconvenient since most restaurants open at that time. There's only one 7-seater van for the whole hotel, regularly fully booked. We ended up walking 45 minutes into town or paying €20 for a cab. They waived our shuttle fee on checkout, which was a nice touch.
In conclusion, it was an average stay. I would have been very disappointed at peak season prices.
Danyal
Stayed 2 nights in Dec 2024
