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"Hotel staff were very helpful and sorted out any problem that I may of had very efficiently. One smal problem with a cocktail that I had ordered two n ... " More
9 Oct 2019 by Nina
Dear distinguished guest , Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. We would do more self-checking in the future to preventing this from happening next time. I am Nina,and I am sincerely hope to serve you personally next time, wish you everything go well.
9 Oct 2019 by Nina
Dear distinguished guest, thank you for staying at hotel kapok Beijing! sorry for the bed experience that brought to you during your stay with us, we would like to know which room you are stayed in our hotel, I am hotel’s customer service manager Rita, my email is bjota@hotel-kapok.com. We are wondering if you could leave more detailed information to us. for us to improve our service in the future. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
30 Apr 2019 by Nina
Dear distinguished guest, we want to express our apology to all the unpleasant experience that brought to you during your stay here, room’s cleanness is the basic principal we need to uphold. I have discussed with our relative department regarding to this case and we would improve this thoroughly. I am hotel’s customer service manager Rita, I am sincerely hope to serve you personally next time, wish you everything go well.
This property is closed from 1 December 2023 to 1 November 2025 (dates subject to change).
This property will be closed from 1 December 2023 to 1 November 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. Public spaces have free WiFi. A fitness centre, a library, and a terrace are also featured at the business-friendly Hotel Kapok - Forbidden City. This 4-star Beijing hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Hotel Kapok - Forbidden City offers 89 accommodations with a safe and free newspapers. Each accommodation is individually decorated. Select Comfort beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Beijing hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a local cuisine breakfast daily from 7:30 AM to 10:00 AM.
Hotel Kapok - Forbidden City has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
For the benefit of our customers, we have provided a rating based on our ratings system.
