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Hotel Mura

3.0 star property

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Photo gallery for Hotel Mura

Sauna, hot tub, steam room, massages
Lobby sitting area
Lobby sitting area
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Spa
  • Pet-friendly
  • Breakfast included

Explore the area

Map
39 Glazne Str, Bansko, 2770
  • Bansko Ski Resort
    ‪16 min walk‬
  • Bansko Gondola Lift
    ‪17 min walk‬
  • Ski Bansko
    ‪30 min drive‬

Room options

View all photos for Standard Room (Free Sauna & Steam Bath)

Standard Room (Free Sauna & Steam Bath)

Standard Room (Free Sauna & Steam Bath)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Mura

Mountain ski retreat with full-service spa and restaurant
Jump on the free ski shuttle for a day on the slopes before returning to Hotel Mura for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include a hot tub and a full-service spa.
Hotel Mura offers 73 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
During your stay at Hotel Mura, you're just a quick walk from Paisii Hilendarski Historical Center. You'll find features like free breakfast, free WiFi in public areas, and a free ski shuttle.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with massages at SPA
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a steam room and a sauna
  • Just a 3-minute walk from Paisii Hilendarski Historical Center and 5 minutes by foot from House Museum of Neofit Rilski
  • Free ski shuttle service
  • Dogs welcome for a fee
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers ski storage and a sauna.

Smoking is allowed in designated areas at this 3-star Bansko hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 9:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

Bulgarian, English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free ski shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot tub
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BGN 30 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 18 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BGN 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Hotel Mura Bansko
Mura Bansko
Hotel Mura Hotel
Hotel Mura Bansko
Hotel Mura Hotel Bansko

Hotel Mura Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jodie Ann

Stayed 1 night in Feb 2022

6/10 Okay

MIRELA

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The rooms need an upgrade. Smell bad, the towels are so used or bad washing machine. The spa is excellent and makes all money paid. We get a ticket for parking on front of the hotel. The receptionist said the parking is not free but didn’t mention we gonna get a fine if we leave the car there. We left one day earlier, but no refund or credit for that. The receptionist said that is not possible because our reservation was pre-paid! Instead we paid the fine. The breakfast is served until 9:30AM,to early for us to can enjoy the second day of this.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa ideal and comfort without a lot of people
Ice and friendly staff especially the young lady from spa
Stayed 3 nights in Jan 2020

10/10 Excellent

Mirjana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
It is exactly what it is cheap . So what would you really expect.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with decent spa, breakfast and shuttle to the gondola
Stayed 3 nights in Dec 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ski trip
Overall it was great.
Stayed 4 nights in Mar 2018

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good Jacuzzi and Sauna
It's a great 3 star hotel, all amenities are good. The Jacuzzi and sauna were amazing after a day of skiing. Very convenient located, just 3 minutes by car to the gondola. Close to the main street with restaurants at walkable distance. Very nice staff. We will definitely be back next year and stay here again.

10/10 Excellent

Burcu Meryem

Stayed 2 nights in Mar 2023

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Παλιό και υπερτιμημένο
Αντιεπαγγελματική και Θρασύτατη η συμπεριφορά της διευθύντριας του ξενοδοχείου. Υπάρχουνε σε ακτίνα 100 m πολύ καλύτερα ξενοδοχεία με καλύτερες παροχές και καλύτερη τιμή
Stayed 1 night in Feb 2020