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Tunnel Mountain Resort

3.5 star property
VIP Access

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Photo gallery for Tunnel Mountain Resort

Mountain Cabin | Living room
Porch
Indoor pool
Hypo-allergenic bedding, blackout curtains, iron/ironing board
Deluxe Condo, 1 Bedroom Loft (3 Queen)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pool
  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
502 Tunnel Mountain Road, Box 1137, Banff, AB, T1L 1B1
  • Banff National Park Information Centre
    ‪3 min drive‬
  • Banff Lake Louise Tourism Bureau
    ‪3 min drive‬
  • Banff Centre for Arts and Creativity
    ‪4 min drive‬
  • Banff, AB (YBA)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Suite, 2 Queen Beds

Standard Suite, 2 Queen Beds

Standard Suite, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Condo

Studio Condo | Private kitchen

Studio Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom Loft (3 Queen)

Deluxe Condo, 1 Bedroom Loft (3 Queen)

Deluxe Condo, 1 Bedroom Loft (3 Queen)

  • 60 sq m
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Mountain Cabin

Mountain Cabin

Mountain Cabin

  • 60 sq m
  • Sleeps 8
  • 1 Queen Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen and 1 King

Superior Suite, 1 Queen and 1 King

Superior Suite, 1 Queen and 1 King

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe Condo, 1 Bedroom (Loft - King, Queen)

Deluxe Condo, 1 Bedroom (Loft - King, Queen)

Deluxe Condo, 1 Bedroom (Loft - King, Queen)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen and 2 Twins

Superior Suite, 1 Queen and 2 Twins

Superior Suite, 1 Queen and 2 Twins

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Exterior

Banff Rocky Mountain Resort

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (2086)
The price is €164
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Banff Rocky Mountain Resort

About this property

Tunnel Mountain Resort

Family-friendly Banff lodge in Tunnel Mountain District with free parking
Along with an indoor pool, this smoke-free lodge has a fitness center and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Tunnel Mountain Resort offers 105 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

This Banff lodge provides complimentary wireless Internet access. Televisions come with cable channels. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the lodge include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the comfortable beds at Tunnel Mountain Resort. During your stay, you're just a quick walk from Surprise Corner. You'll find features like free WiFi in public areas, free self parking, and a free area shuttle. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Free local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Tunnel Mountain Resort offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. There's an onsite business center. Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Tunnel Mountain Resort. Free self parking is available.

This Banff lodge is smoke free.

Languages

English, Filipino, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Free local area shuttle
  • Ski shuttle nearby

Things to do

  • Bike rentals
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Fridge

Conveniences

  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Free local calls
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mountain Tunnel
Tunnel Mountain
Tunnel Mountain Banff
Tunnel Mountain Resort
Tunnel Mountain Resort Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Chalet
Tunnel Mountain Hotel Banff
Tunnel Mountain Resort Lodge
Tunnel Mountain Resort Banff
Tunnel Mountain Resort Lodge Banff

Tunnel Mountain Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1052 out of 1708 reviews
Rating 8 - Good. 454 out of 1708 reviews
Rating 6 - Okay. 127 out of 1708 reviews
Rating 4 - Poor. 45 out of 1708 reviews
Rating 2 - Terrible. 30 out of 1708 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property at this time of year excellent prices
Stayed 1 night in Nov 2024

10/10 Excellent

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre était superbe et confortable avec des facilités pour aller dans Banff. Les lits sont très confortables
Stayed 2 nights in Nov 2024

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
I love the loft setup and kitchen unit ! Was a good setup for 2 adults with 2 teens in separate beds upstairs . Very quiet and view was awesome of the mountains !
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Banff - like a home away from home. Wonderful rustic atmosphere and a great quiet spot just above the town. Very family-friendly but also the rooms are quiet when inside. For Banff prices this is really terrific value, and the staff are really friendly and helpful. It's great to have a little kitchen and be able to build a fire in the fireplace in winter. There's even a little playground for the wee ones.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shientar

Stayed 1 night in Sep 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, free bottle of wine, great location, updated room
Stayed 2 nights in Nov 2024

8/10 Good

Marjorie

Stayed 2 nights in Oct 2024

6/10 Okay

Tracey

Travelled with partner
Liked: Staff & service, amenities
When we checked in the property seemed okay, dated and bit dusty, but overall immediate impression was that it would do. However after being there for a couple of hours and getting settled in we noticed that all the vents were covered in "black" gunk and dust and every light switch and outlet in the suite were disgustingly dirt. It was getting cold and the heat kicked in and the crap in the vents was everywhere, I ended up with a night of coughing and woke up with a swollen eye the next morning. I showed the staff the condition of the vents and the next day they had the maintenance staff come in and remove and clean all three vents in the room, as well as wiped down all the outlets/light switches which looked they had not been touched in months. Upon talking to staff at the front desk a couple of days later they were very apologetic about the cleanliness of the suite and mentioned that they were now going around looking at all of the rooms for these types of issues to get them corrected before they got another complaint. Would we stay there again? Possibly, I did find everything else to be absolutely fine once the immediate issues were resolved, my husband might need a bit more convincing.
Stayed 4 nights in Nov 2024

8/10 Good

Kristi

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Liked the free transportation passes.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there last night for the first time and we thoroughly enjoyed our stay. Friendly staff across the board! We are already thinking of booking again for our next stay. Thank you, tunnel mountain resort staff!
Stayed 1 night in Nov 2024

10/10 Excellent

Loren, Salmon Arm

Liked: Amenities
The pool was not open. We were not aware of this when we booked.
Stayed 1 night in Nov 2024

4/10 Poor

Roslie, Calgary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed in our stay. Checkin was fine except our room cards didn’t work on the locked elevator or locked stairs the first time.The pool was murky. The elevator rug was filthy as was the hallway rug. I booked a standard room. What they didn’t say in the description was that the room was in the basement. The view through dirty windows was mud and grass. They had renovated the room but it still seemed shabby. The beds were comfortable but the lighting was poor with either most of the lights on or off. It seemed clean except the shower floor was stained black and needed a proper scrubbing. We ran the water for 5 minutes but it never got hot enough for a shower. The parking was super tight. It was extremely difficult to get out of the parking spot. They shouldn't allow parking on both sides of the complex. Overall, I wouldn't recommend it and will not stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Curtis

Liked: Property conditions & facilities
Previous guests must have been cooking strong odour food in the room. It smelled like onions.
Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything. We keep booking for them.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness
Good stay
We had to pay the deposit and the cost of the hotel upon arrival. Which was lame in my opinion. Perfect family room. Bathroom needed a deep clean. The floor was dirty. When I got water on the floor from the shower I used the bath tub towel and the towel was dirty. The toilet had a few spots. Overall good stay, just needs a deep detailed clean. The fire place was the best part.
Stayed 1 night in Nov 2024

10/10 Excellent

lindsay

Travelled with family
Liked: Amenities
Nice, clean quiet rooms. Kitchenettes are great. Pool is fun but could be a tad warmer in the winter months
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised. Nice bottle of wine on check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
A great place to get out of the city! Love the bus tickets offered instead of driving uour car everywhere. The chalwts are cosy, comfortable and very clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rajab

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like an extra space in the room but parking is too tight.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024