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Mercure Auckland Queen Street

3.5 star property

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Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Superior Room, Balcony
Property entrance
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪4 min walk‬
  • Sky Tower
    ‪14 min walk‬
  • SkyCity Casino
    ‪15 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Mercure Auckland Queen Street

Hotel with a 24-hour fitness center, steps from Queen Street Shopping District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Auckland Queen Street. During your stay, you're just a quick walk from Queen Street Shopping District. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Queen Street Shopping District and 14 minutes by foot from Sky Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym
  • Bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 204 out of 376 reviews
Rating 8 - Good. 122 out of 376 reviews
Rating 6 - Okay. 31 out of 376 reviews
Rating 4 - Poor. 11 out of 376 reviews
Rating 2 - Terrible. 8 out of 376 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all. Wonderful service friendly and efficient. Love the robot.
Stayed 4 nights in Jan 2025

8/10 Good

Sharyn

Stayed 1 night in Jan 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time
Stayed 1 night in Jan 2025

8/10 Good

R P

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Too far away from main city. Was expecting it’s own restaurant rather than lone star.
Stayed 1 night in Jan 2025

2/10 Terrible

Michael

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I know this establishment well and I decided to try it out for myself before hosting Int visitors during the course of the New Year . I have been lied to that the security Deposit / Bond that they had taken from me was a hold only . After my stay my Bank told me it was a debit in fact ! That money has not been returned till now - 6 days on !
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities
The property is near the central only limited area to dine-in
Stayed 7 nights in Dec 2024

10/10 Excellent

Dingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and staff

Excellent customer service and very friendly staff
Stayed 2 nights in Dec 2024

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. The walk up the hill is a doozy but not too bad
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.
Stayed 2 nights in Dec 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and service but carpark was abit annoying
Stayed 1 night in Dec 2024

6/10 Okay

Darcy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, dodgy neighbourhood
Stayed 3 nights in Sep 2024

8/10 Good

Siew Cheng

Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Stayed 1 night in Oct 2024

10/10 Excellent

SENTHIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern Great staff too
Stayed 1 night in Nov 2024

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit far away from lower queen street but appreciate the clean room and loveky service from the staff including an upgrade to two queen beds.
Stayed 3 nights in Nov 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, even though we were in the middle of the city it was so quiet. Highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Roddena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay... area is a little questionable with a younger kid but I knew the area before booking so knew that was likely but wanted to warn others that may not know
Stayed 4 nights in Sep 2024

10/10 Excellent

Sue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quick and easy check in. Great staff
Stayed 1 night in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Stayed 1 night in Oct 2024

10/10 Excellent

Glynis

Stayed 2 nights in Sep 2024

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2024