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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)
Lobby
Outdoor pool, pool umbrellas, pool loungers
Front of property
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Cobb Galleria Centre
    ‪5 min drive‬
  • The Battery Atlanta
    ‪5 min drive‬
  • Cumberland Mall
    ‪6 min drive‬
  • Atlanta, GA (FTY-Fulton County)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Premium bedding, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Hotel in Smyrna with free breakfast and a 24-hour fitness center
An outdoor pool, a 24-hour fitness center, and a conference center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at Best Western Atlanta Cumberland/Galleria Hotel. During your stay, you'll be close to Cumberland Mall. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool
  • Amenities include a business center, a meeting room, and a conference center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the beds and the helpful staff
  • 5 minutes by car from The Battery Atlanta and 6 minutes from Cumberland Mall
Best Western Atlanta Cumberland/Galleria Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1500 square feet (139 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Atlanta Cumberland/Galleria Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Smyrna hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking (max. 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–9:00 AM

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Fence around the pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre (1500 square feet of space)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 80
  • Handrails in hallways
  • Hallway handrail height (centimetres): 97
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 97
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Fireplace in reception
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Free in-room WiFi has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 241 out of 664 reviews" "
Rating 8 - Good. 172 out of 664 reviews" "
Rating 6 - Okay. 91 out of 664 reviews" "
Rating 4 - Poor. 64 out of 664 reviews" "
Rating 2 - Terrible. 96 out of 664 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Yeondercul experience. The front desk was more than willing to help.
Stayed 2 nights in Oct 2024

8/10 Good

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was small. Coffee machine was broken and breakfast was slim to none. But the room was clean. Everything worked. Was nice for a one night stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Vera

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2024

2/10 Terrible

Larry

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They advertise breakfast and there was not even coffee. Dirty elevator, smelly hallways. Mattress was uncomfortable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lacarriezell

The young man was very helpful at the front desk.
Stayed 2 nights in Oct 2024

6/10 Okay

Vanessa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I've had the pleasure of staying at this place a couple of times. To be honest, I liked the large flat-screen TVs in the rooms. But, the experience was a bit of a letdown when it came to using my mobile hotspot to stream content on the TV. Even though I have plenty of data, not everyone does. It's common for hotels to offer complimentary Wi-Fi, but this one didn't. Additionally, the absence of a microwave in the room was a bit of a hassle. Imagine staying in a hotel, ordering food, having some leftovers, and then needing a quick way to heat them. A microwave in every room would have been a nice touch. The cleaning service wasn't as frequent as they claimed. I had to keep getting in touch with the front desk to request services. And, the noise level was off the charts. It was impossible to not hear what was going on inside the neighboring rooms. Adding some kind of noise-canceling feature to each room would have been a great improvement. Overall, I'd rate this place a 5 out of 10.
Stayed 2 nights in Oct 2024

6/10 Okay

Megan

Travelled with family
Disliked: Property conditions & facilities
The rooms needed a lot of work. The hinges on the doors where iffy, making the doors hard to open and close. The bathroom door in our first room locked and we couldn't get into the bathroom. The toilet in our second room rocked and the shower leaked horribly. The hallways where dirty, the same trash along the wall the entire time we where there. The end of the hallway by the elevator smelled of bad marijuana.
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The television was difficult
Stayed 2 nights in Oct 2024

8/10 Good

Katrina

Stayed 1 night in Oct 2024

8/10 Good

Kareem

Stayed 2 nights in Oct 2024

2/10 Terrible

Destiny

Stayed 1 night in Sep 2024

4/10 Poor

Hilda

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Smoky joint
Being a non smoking facility our room and even the hallway smell just like it. So, we were moved to a different room. In the morning, at breakfast at a 42 degrees temperature outside, they did not have coffee. We were freezing and needed our morning drink.
Stayed 1 night in Oct 2024

8/10 Good

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just read it…
It was nice. The main issue I had was with the mold not being properly cleaned. The rooms are mostly enclosed so easy for condensation from showering & the A/C unit to create mold. I had to clean the mold that was on the ridges of my A/C unit & off the roof in the bathroom. Once I did that & sanitized everything else, it was all good. I enjoyed my stay & the renovations are VERY nice. Makes the hotel look very new & fancy. Breakfast is okay. They use egg whites & no cheese. Would be nice to have the option of bacon as well as sausage. The staff were pretty cool. Not super good but not bad at all, just normal interactions that I actually prefer over going above & beyond. I enjoyed my stay all in all. Will be returning again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Justin

Stayed 1 night in Oct 2024

8/10 Good

Raquel

Stayed 1 night in Sep 2024

6/10 Okay

Fernanda

Disliked: Cleanliness, property conditions & facilities, room comfort
2 cockroachs in the room during my 5 day stay. Mold on the bed sheets. Very poor cleaning!!!
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Cruz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to travel from out of Florida due to hurricane Milton. We found this hotel and had a good experience. We especially LOVED breakfast and want to give a huge shout out to Raquel she was very sweet and caring and attended to our breakfast needs and more.
Stayed 2 nights in Oct 2024

4/10 Poor

Kelsey

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Shekita, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 2 nights in Sep 2024

6/10 Okay

James

Business traveller
Disliked: Cleanliness, amenities
You can tell the property is old. There needs to be many upgrades and all new paint job. There are abandoned buildings around the hotel that gives it a feel of not being safe. However, it is in a convenient location for food, gas, groceries and highway access. Road access is annoying to get to the property fe the opposite side of the road. You have to pass the hotwl for a block or so to do a u-turn.
Stayed 10 nights in Jun 2024

2/10 Terrible

Craig

Stayed 3 nights in Sep 2024

8/10 Good

LaShawn

Business traveller
Stayed 3 nights in Oct 2024