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4.3 out of 5

"Excellent staff, service and location. .Food is also very good. " More

By a verified traveller on Sun 06 Oct 2019

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Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room Single Use, Sea View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at H10 Big Sur Boutique Hotel. During your stay, you're just a quick walk from Los Cristianos Beach. Free WiFi in public areas, free self-parking and 2 restaurants are available.

  • Free WiFi
  • Free self-parking
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Los Cristianos Beach and 13 minutes on foot from Las Vistas Beach

H10 Big Sur Boutique Hotel ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for H10 Big Sur Boutique Hotel

Everyone (8) Couples (7) Other (1)
5 out of 5
Excellent staff, service and location. .Food is also very good.

Posted by on 6 Oct 2019

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Comment from Hotel Management

6 Oct 2019 by Mamadou

Thank you for your comment. We are glad to know that everything has been to your liking. Regards

4 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Ana Pérez (Reception)

Thank you for taking a time to share about your stay with us. We hope your stay was like you expected. Best regards,

3 out of 5

Great location - no children

Cons: Staff politeness and friendliness was not always up to scratch. Breakfast still a scrum - especially the older members of the public.
Great location on the front. Rooms have nice coffee machines, art in the rooms. Public areas clean, welcoming and new design. Pool area a bit of a disaster area.

Posted by , from London on 12 Mar 2017

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Comment from Hotel Management

28 Apr 2017 by Diana Gama

We really thank you for your review, Only through your comments we can improve our service. We hope you can give us the opportunity to welcome you again in a near future. Best Regards!

4 out of 5
schön Unterkunft mit sehr gepflegtem Garten und Pool. Super Frühstücksbuffet. Möbel in den Zimmern in gutem Zustand. Sauberkeit ok. Wenn man im Oberstenstock das Zimmer hat, könnte die AC stärker sein.

Posted by on 26 Aug 2024

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Comment from Hotel Management

26 Aug 2024 by Elena

Sehr geehrter Frau Blandina;Zunächst einmal möchten wir uns im Namen des gesamten H10 Big Sur Teams für Ihre freundlichen Kommentare bedanken.Wir haben Ihre Anregung bezüglich der oberen Etagen zur Kenntnis genommen und freuen uns darauf, Sie bei einem zukünftigen Urlaub wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen GrüßenElena Saura Recepcion

5 out of 5

Posted by on 16 Aug 2024

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Comment from Hotel Management

26 Aug 2024 by Daniel Banfi

Dear Philippe, we really appreciate your review and we are delighted that you have enjoyed your vacation in our hotel. We hope to see you soon again!Best regards,Daniel BanfiReception

4 out of 5
Schönes Hotel mit wunderbarem Aussenbereich

Posted by on 23 Aug 2021

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Comment from Hotel Management

23 Aug 2021 by Mamadou Sow

Danke, dass du hier geblieben bist! Ihre Meinung ist uns sehr wichtig. Wir schätzen Ihre schönen Papabras, Grüße

4 out of 5

Posted by on 23 Aug 2021

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5 out of 5
Sehr modern, hell, ruhig und es halt alles was man für einen schönen Urlaub benötigt. Auch die ChillOut Dachterasse ist der Hammer.

Posted by on 24 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Mamadou Guest relation

Vielen Dank für Ihre Zufriedenheit über Ihren Aufenthalt mit, Wir freuen uns zu wissen, dass alles nach Ihren Wünschen war. Wir hoffen, Sie wieder begrüßen zu dürfen.

4 out of 5
Alors toute était presque parfait! L’endroit, le cadre, la situation, le personnel, les conseils reçus. Quelqu’un qui veut être un peu au calme mais prêt de tout à la fois c’est l’hotel Idéal. Bien plus pour les retraités mais super. Le seul bémol du séjour, mais qui était pas dramatique, c’est que l’hôtel globalement avait un problème technique avec la climatisation. Donc aucunes chambre avait la climatisation. Mais encore une fois, pour nous, c'était acceptable, mais je peux tout à fait imaginer des clients qui pourrait vraiment se plaindre de cela. Mais autrement nickel! Merci encore à toute l’equipe Du H10 Big Sur! Nicolas et tous les autres!

Posted by on 25 Jun 2019

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5 out of 5

Posted by on 1 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by Ana Pérez (Reception)

Dear Anonymous, Thank you very much for taking a short time to write your punctuation. We hope to see you soon with our family H10 Big Sur. Best regards,

Property Features

H10 Big Sur Boutique Hotel offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and multilingual staff are also featured at the eco-certified H10 Big Sur Boutique Hotel. Free self parking is available. Smoking is allowed in designated areas at this 4-star Arona hotel.

  • 1 building
  • 167 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Built in 1967
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Beauty salon
  • Computer for guest use
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

H10 Big Sur Boutique Hotel offers 167 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Cable televisions are provided. Bathrooms include a shower, dressing gowns, slippers and hairdryers. This Arona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

  • Private balcony
  • Minibar
  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Dressing gowns
  • Slippers
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of bedsheets (on request)

Food & Drink

Blue Ray – This restaurant serves breakfast and dinner.

Cactus Bar – This poolside bar serves lunch and light fare.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle on site
  • Water skiing nearby
  • Miniature golf on site
  • Snorkelling nearby
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Personal motor watercraft nearby
  • Boat tours nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Surf lessons - nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials.

  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Programme (H10 Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 18 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Sur H10
  • H10 Big
  • H10 Big Sur
  • H10 Big Sur Arona
  • H10 Big Sur Hotel
  • H10 Sur
  • Hotel H10 Big Sur
  • Hotel H10 Big Sur Arona
  • H10 Big Sur Boutique Hotel Arona
  • H10 Big Sur Boutique Hotel
  • H10 Big Sur Boutique Arona
  • H10 Big Sur Boutique
  • H10 Big Sur Hotel Arona
  • H10 Big Sur Boutique Hotel Hotel
  • H10 Big Sur Boutique Hotel Arona
  • H10 Big Sur Boutique Hotel Hotel Arona

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:30 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Eco-certified property

This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Biosphere
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