Door to common area broken, and could not be locked. No key provided to external door. Old pizza box with food still inside left in drawer. No glasses or cups provided, making hygienic use of water from bathroom impossible. No tea, coffee or milk provided. Television in room not connected to any signal, so not working. Spa room for 4, but only enough hot water for one fill of spa, and no hot water following morning. Initial booking for 3 adults initially accepted, but later advised that room fitted only 2 adults, and replacement room required $100 upgrade.