4/10 Poor
Gulam, Preston
Travelled with family
21 Sept 2024
Disliked: Staff & service
Pros-
Good property grounds and great views.
Cons-
- Poor and rude late night check in staff
- Emailed days in advance requesting a sea view room, but this was ignored at check in.
- Specifically requested twin beds in both rooms which was ignored again.
- Balcony doors wouldn't lock which wasn't dealt with.
- Requested to fix the safe but no one turned up.
- Young staff are very inexperienced and ignorant.
- Power cut twice during one of the days which you would not experience in a 4 star hotel.
- Hard to find sun loungers around the pool area as towels were left on them by guests. This shouldn’t be allowed.
Overall didn’t feel as welcomed as we have been in other hotels in Antalya.
Gulam
Stayed 6 nights in Sep 2024