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Sunprime Pollensa Bay

3.5 star property

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Photo gallery for Sunprime Pollensa Bay

Lobby sitting area
Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
Breakfast, lunch, dinner served; pool views
Lobby sitting area
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Carrer Maria Antonia Salva, 2, Alcúdia, Balearic Islands, 07400
  • Alcúdia Port
    ‪6 min drive‬
  • Hidropark
    ‪7 min drive‬
  • Alcúdia Beach
    ‪15 min drive‬
  • Palma de Mallorca (PMI)
    ‪49 min drive‬

Room options

View all photos for Double or Twin Room (Pool view)

Double or Twin Room (Pool view) | View from room

Double or Twin Room (Pool view)

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Basic Double or Twin Room

In-room safe, individually decorated, individually furnished, desk

Basic Double or Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room (Sea view)

Double or Twin Room (Sea view) | View from room

Double or Twin Room (Sea view)

  • 21 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Sunprime Pollensa Bay

On beach with seasonal outdoor pool, near Alcúdia Port
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services. Weekly housekeeping is available.
Sunprime Pollensa Bay offers 163 air-conditioned accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Alcúdia hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Sunprime Pollensa Bay, you're just a quick walk from Platja des Morer Vermell. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Enjoy a bite to eat at Restaurant, a buffet restaurant with ocean views
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on site, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym and bike rentals
  • 14 minutes by car from Playa de Muro and 6 minutes from Alcúdia Port
Some rates at Sunprime Pollensa Bay are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sunprime Pollensa Bay offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the eco-certified Sunprime Pollensa Bay. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sunprime Pollensa Bay was completed in March 2022.

Smoking is allowed in designated areas at this Mediterranean Alcúdia hotel.

Restaurant - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

All-inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Finnish, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurant

Things to do

  • Bike rentals
  • Bike parking
  • Bike storage
  • Evening entertainment
  • Fitness centre
  • Lifeguards on-site
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Lifeguards on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 80
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Hardwood flooring in room
  • Magnifying mirror
  • Pool access ramp on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Books
  • Designated smoking areas
  • Renovated entire property – March 2022

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • TV/satellite channels

Food and drink

  • Electric kettle
  • Mini fridge

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 19 2025 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

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Hi Panoramic Alcudia
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Hi! Panoramic Hotel Alcudia, Majorca
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Smartline Panoramic Hotel
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Sunprime Pollensa Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five night stay
A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Very average
An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021

10/10 Excellent

Soram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021

10/10 Excellent

SANDRINE

Stayed 2 nights in Sep 2021

6/10 Okay

Lance

Travelled with family
As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021

8/10 Good

Pernilla

Stayed 1 night in Sep 2021

8/10 Good

Aurelia

Stayed 1 night in Aug 2021

10/10 Excellent

Anabel

Stayed 6 nights in Aug 2021

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021

8/10 Good

Shady

Stayed 3 nights in Aug 2021

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.
Stayed 7 nights in Aug 2021

4/10 Poor

Beatriz

Stayed 5 nights in Aug 2021

10/10 Excellent

Merta

Stayed 8 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.
Stayed 4 nights in Aug 2021

8/10 Good

Epaminondas

Stayed 9 nights in Jul 2021

8/10 Good

Jingwei Zhang

Stayed 4 nights in Jul 2021

10/10 Excellent

Jacko

Stayed 3 nights in Jul 2021

10/10 Excellent

Roxana

Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows
Stayed 7 nights in Jul 2021

10/10 Excellent

Jacob

Stayed 3 nights in Jul 2021

10/10 Excellent

Franck

Stayed 13 nights in Jun 2021

8/10 Good

Simon

Stayed 6 nights in Jul 2021

10/10 Excellent

Martha

Stayed 1 night in Jun 2021

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to beach.
Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.
Stayed 1 night in Jun 2021