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4.1 out of 5

"Been this hotel about 12 times before under diamond resorts and the cleanliness and gardens where keep soot on , think the hotel has slipped a bit sin ... " More

By a verified traveller on Sat 07 Oct 2017

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Penthouse, 2 Bedrooms (2p)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms (4p)

Bed Count 8 Twin Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms (2p)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Hotel Description

During your stay at Ona Garden Lago, you're just a quick walk from Hidropark. Free self-parking, a restaurant and a gym are available. This comfortable aparthotel has 81 apartments over 6 floors. Each apartment offers a kitchen and a furnished balcony/patio.

  • Each apartment offers a kitchen, a furnished balcony/patio and a living room
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a computer, laundry facilities and a lift
  • On-site recreation includes a gym, a sauna and a playground
  • 10 minutes by car from Playa de Muro and 11 minutes from Pollensa Port

Ona Garden Lago ratings based on 38 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ona Garden Lago

Everyone (4) Couples (13) Business (1) Family (11) Other (4) Friends (4)
5 out of 5

Posted by on 10 Oct 2019

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2 out of 5

Disappointing from start to finish

Pros: Room sizes (6 birth) are fantastic
Cons: more staff, and less noisy guest!
Location: Great location, out of main drag. Was fantastic for local cycling (road), had bikes delivered to hotel, and lived in room with us.
4th visit to hotel. Since brand change to Ona, hotel has gone down hill big time. Only one member staff at reception, which isn't great when people checking in. Room's always spacious (2 bed & sofa bed 6 birth). Major issue we had was on Tuesday 31st, it was trick or treat and around 7 rooms had been rented for the night, by teenagers/early 20's who were partying with loud music & alcohol all night, something we were not prepared for!!, or the other holiday makers staying here. We complained to reception, but was told its what we do in Spain this time of year. Sadly our last visit

Posted by , from London on 7 Nov 2017

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4 out of 5
Been this hotel about 12 times before under diamond resorts and the cleanliness and gardens where keep soot on , think the hotel has slipped a bit since ona have taken it over the corridor and room was never moped in all the time I was there .

Posted by , from chashire on 7 Oct 2017

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5 out of 5

Great value for money

It was a nice comfortable stay Although the pool was out of service the jacuzzi was nice and hot Free internet on beach Good 20 mins walk to beach which is no problem Shops and lidle nearby so made up for the many restaurants closed for the season

Posted by on 9 Jan 2016

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5 out of 5

Trip with friends )

Good value for money. Location its only Ok, because without car is too far from beach and centre, shops and bars. Apartment was in good condition and comfortable. Wifi should be free for guests, you have to pay 7euros per day (

Posted by on 26 Mar 2015

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4 out of 5

Great value

Great value Rooms super Tv and channels really good Will definitely stay again

Posted by on 15 Mar 2015

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5 out of 5

Gorgeous!

Thoroughly enjoyed our stay at Garden Lago Alcudia. Excellent value for money. Staff very informative and friendly. Apartment was lovely, spacious, immaculately clean and had everything we needed. Location good. Not on the main strip (which is not a bad thing) but only a 5 minute walk. Overall highly recommended and this hotel would definitely be my first choice if/when I go back to Alcudia.

Posted by on 12 Mar 2015

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5 out of 5

Great place to relax

Family of four, enjoyed all the amenities,staff,and cleanliness. Great place to relax. Central to many shops, restaurants and water/ outdoor activities. Situated in a quiet area of Alcudia. Only negative, very expensive Internet .

Posted by on 1 May 2015

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4 out of 5
z

Posted by on 21 Jul 2023

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Comment from Hotel Management

27 Jul 2023 by Ona Garden Lago

Guten Tag Claude, danke für dein Feedback!Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Bis bald!Ona Garden Lago

3 out of 5
Klimagerät auf dem Balkon sehr unangenehm. Bad sehr alt. Freundliches Personal

Posted by on 31 Jul 2021

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 13 October to 15 April:

  • Swimming pool

Property Features

Ona Garden Lago offers its guests a seasonal outdoor pool, a kids' pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Ona Garden Lago. Free self parking is available. Smoking is allowed in designated areas at this 3-star Alcúdia aparthotel.

  • 81 guestrooms or units
  • 6 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Children's pool
  • Separate living room
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ona Garden Lago offers 81 accommodations with DVD players and a safe. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Alcúdia aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Bath or shower
  • Cots (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 9 AM to 11 AM.

Ona Garden Lago has a restaurant on site.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Playground on site

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

A printed booking confirmation must be presented at check-in.

Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 9:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 7.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The maximum number of cots/cribs in a room is 1.

Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property registry number - TC/6
  • Property uses a professional cleaning service
  • Credit card and matching ID required at check-in
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 12 per person
  • Fee for in-room wireless Internet: EUR 5.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5.95 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 7.0 per day
  • Facilities fee: EUR 10 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Lago Diamond Resorts Apartment Alcudia
  • Garden Lago Diamond Resorts Apartment
  • Garden Lago Diamond Resorts Alcudia
  • Garden Lago Diamond Resorts
  • Garden Lago Apartment Alcudia
  • Garden Lago Apartment
  • Garden Lago Alcudia
  • Garden Lago Hotel Port d`Alcudia
  • Garden Lago Majorca Spain
  • Ona Garden Lago Apartment Alcudia
  • Ona Garden Lago Apartment
  • Ona Garden Lago Alcudia
  • Garden Lago
  • Garden Lago by Diamond Resorts
  • Ona Garden Lago Alcúdia
  • Ona Garden Lago Aparthotel
  • Ona Garden Lago Aparthotel Alcúdia

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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