See all properties

Sofitel Agadir Royal Bay Resort

5.0 star property

Choose dates to view prices

Photo gallery for Sofitel Agadir Royal Bay Resort

Suite, 1 King Bed, Terrace, Ocean View (Privilege)
Suite, 1 King Bed, Terrace, Ocean View (Privilege)
Exterior
Outdoor pool, free pool cabanas, pool umbrellas
3 bars/lounges, lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir, 80 007
  • Agadir Beach
    ‪5 min walk‬
  • Casino Le Mirage
    ‪19 min walk‬
  • Royal Palace
    ‪5 min drive‬
  • Agadir (AGA-Al Massira)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View

  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Pool View

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, pool loungers

Sofitel Agadir Thalassa Sea & Spa

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, (450)
The price is €269
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Sofitel Agadir Thalassa Sea & Spa

About this property

Sofitel Agadir Royal Bay Resort

Luxury hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Sofitel Agadir Royal Bay Resort's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Sofitel Agadir Royal Bay Resort offers 273 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. 139-cm flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Agadir hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a steam room.

Children under 9 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA Sofitel has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they enjoy the room service at Sofitel Agadir Royal Bay Resort. During your stay, you're just a quick walk from Agadir Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, facials, or body scrubs at SPA Sofitel
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym and a steam room
  • Just a 2-minute drive from Casino Le Mirage and a few minutes from Stade Al Inbiaate
  • Airport pick-up shuttle service available for a fee
Sofitel Agadir Royal Bay Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A business center, 6 meeting rooms, and coworking spaces are available. A nightclub, a steam room, and spa services are also featured at the luxury Sofitel Agadir Royal Bay Resort. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Sofitel Agadir Royal Bay Resort was completed in January 2024.

Smoking is allowed in designated areas at this 5-star Agadir hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
ZAYTOUNE - This buffet restaurant serves breakfast and dinner.
THE SQUID - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
LA VOILE BLANCHE - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. A children's menu is available. Open daily.
Le Riad - This lobby lounge specializes in local and international cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Soul restaurant - This theme restaurant specializes in Moroccan cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 20 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • ZAYTOUNE
  • THE SQUID
  • LA VOILE BLANCHE
  • Le Riad
  • Soul restaurant

Things to do

  • 24-hour fitness centre
  • Designer shops
  • Evening entertainment
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons with a pro
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Water sports equipment

Business services

  • Business centre
  • Conference centre
  • Coworking spaces
  • Meeting rooms - 6

Outdoors

  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 3
  • Grab bar in shower
  • Shower grab bar height (centimetres): 3
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 3
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of food locally sourced
  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property – January 2024
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 139-cm flat-screen TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Local meal delivery service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Office
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.63 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 40 per vehicle (maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Sofitel Agadir Royal Bay Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Agadir RoyalBay
Sofitel Agadir Royal Bay Resort
Sofitel Royal Bay Resort
Sofitel Agadir Royal Bay
Sofitel Royal Bay
Sofitel Agadir Royal Bay Hotel Agadir
Agadir Sofitel
Sofitel Agadir Royal Agadir
Sofitel Agadir Royal Bay Resort Hotel
Sofitel Agadir Royal Bay Resort Agadir
Sofitel Agadir Royal Bay Resort Hotel Agadir

Sofitel Agadir Royal Bay Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 226 out of 566 reviews
Rating 8 - Good. 193 out of 566 reviews
Rating 6 - Okay. 80 out of 566 reviews
Rating 4 - Poor. 43 out of 566 reviews
Rating 2 - Terrible. 24 out of 566 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to switch off for a few days
Had a great, relaxing time. The interior courtyard is fantastic and the pool area was tranquil. We did stay towards the end of November and beleive it was quieter than the usual season, which certainly helped with the peacefulness. The concierge team were incredibly helpful, Ayoub provided some fantastic assitance and the front office team were also incredibly helpful and pleasant. I didn't quite catch her name but it may have been Soumia? We did find that there were very limited vegan options so had to eat away from the hotel for most meals
Stayed 3 nights in Nov 2024

6/10 Okay

Muhammad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible check-in and check-out
Checkin took ages. We were there at about 1pm and didnt get our rooms till after 4pm! The hotel itself was very good with lovely views of the sea and the breakfast was amazing! Check-out again took ages and our credit card deposit wasnt returned either, due to some fault in their system.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bravinthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd requested connecting rooms at the hotel a week before but on arrival, this wasn't arranged. However, the receptionist and her manger worked as quickly as they could when they realised my children were very young and that it was necessary. We were really happy with how graciously and quickly it was handled.
Stayed 4 nights in Oct 2024

10/10 Excellent

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in October as a family of three with a 2 year old staff we’re all so kind and friendly the whole week. Welcomed with Moroccan tea which was delicious. The weather was perfect not too hot but still warm enough to lie out. The sunbeds are so comfortable like big double beds and spaced out so it feels like a more chic resort. Towards the end of our week was half term and it became a little more challenging to get a bed as the hotel was busier but we still found somewhere to sit. Cool is cold but we didn’t mind that especially when it’s so warm. Fresh towels everyday. Mostly French people staying in the hotel it was a very calm and relaxing vibe. Drinks were the same price as a city in the UK as was food. Breakfast and dinner were included for us and both delicious lots of variety, very fresh and no upset tummies. We asked to be moved to a run with a balcony or patio as we booked without by mistake and with a toddler needed somewhere to sit in the evening, the staff got us moved which was really kind. Lovely little biscuits and coffee in your room and water everyday. We didn’t use room service I’m not sure this is even available. Beach was lovely a lot of local schools using it for sports which we liked it was nice watching local children enjoy some football. Local shops have some basic bits but I’d bring everything you need. Robes, slippers, soap all in the room. If you want a “fly and flop” and not too bothered about seeing actual Morocco this is a great option.
Stayed 7 nights in Oct 2024

8/10 Good

Kiranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the bed was comfortable and the rooms keep noise out. Nice bathroom. ( rooms did vary, some rooms had been modernise, whereas others did not). Staff were very accommodating, our initial room had an ocean view but was next to the next hotel which is having construction done on it. We explained that we had a baby and it was impacting his sleep, they transferred us to a new room as soon as one became available. The new room was more morden. Staff were really friendly and went the extra mile to greet my baby and speak with him. Both breakfast and dinner were really nice. ( good quality, fresh food with plenty of options). At dinner drinks are not included ( soft drinks as well as water ) which was disappointing. Overall really enjoyed our stay, would come back again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ekram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we got there the staff were incredibly welcoming and professional! They gave us a personal check-in the beautiful riad setting lounge. Mehdi and Soumaya were superb they offered us drinks whilst checking-in. I would also like to point out that the staff were very professional warm and delightful. The concierge staff were excellent and always ready for a helping hand. Ayoub was such really helpful, funny and good with the kids. The pool staff were also excellent and always warm and smiling around the pool. The food was great and always fresh. The room service was immaculate. Abderrahman was really helpful and always had a lovely smile when coming to the room. Last but not least all the housekeeping was always on point and cleaning the room daily with all the accessories replaced. All in all this hotel was a delightful stay, definitely a 5 star service. Lastly Rachid the the GM was also a very friendly and professional Manager, always willing to listen and help. Would definitely recommend this hotel and look forward to going back in the future.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is delicious. All the staff are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is authentic diverse and delicious. The staff from concierge to check in to restaurants are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Abdelrazzak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lobby and architecture. Excellent staff but very bad concierge services
Stayed 3 nights in Aug 2024

4/10 Poor

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel unfinished. Work being carried out whilst there. Facilities advertised not available or even complete. Some staff were excellent however the managers were not. Appalling in fact. I feel Like I have spent a considerable amount of money on a service that was lacking in almost every department. Rooms were clean, but not stocked with the necessities.
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Ismail

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2024

4/10 Poor

Leonid, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The reception staff during the night is absolutely useless.
Stayed 2 nights in Jun 2024

8/10 Good

Peter, Canterbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Stayed 5 nights in Feb 2020

6/10 Okay

Susan

Disliked: Property conditions & facilities
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Stayed 1 night in Oct 2019

10/10 Excellent

A T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Stayed 4 nights in Sep 2019

4/10 Poor

Inmate, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 11 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
A nice stay but not really 5*. Rooms a little basic.
Stayed 11 nights in Aug 2019