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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Children’s play area – outdoor
Outdoor banquet area
Outdoor wedding area
Front of property
Private beach, beach cabanas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪2 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪10 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

  • Ocean view
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Emporio Acapulco

Family-friendly beachfront location with 3 outdoor pools
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Emporio Acapulco. During your stay, you're just a quick walk from Condesa Beach. 3 outdoor pools, 2 restaurants, and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a playground
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Condesa Beach and 6 minutes by car from La Quebrada Cliffs
  • Airport drop-off and cruise terminal shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 630 out of 1311 reviews
Rating 8 - Good. 327 out of 1311 reviews
Rating 6 - Okay. 183 out of 1311 reviews
Rating 4 - Poor. 80 out of 1311 reviews
Rating 2 - Terrible. 91 out of 1311 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price.
A/C in the room did not work reported 3 times and they never fix it. Staff is rude and stays rude. The pool is nice. I was given the wrong room at check in, and again the staff is not very helpful. I read the reviews and it has lots of 10's but this place is not higher than a 6.
Stayed 4 nights in Dec 2024

4/10 Poor

Ramiro

Stayed 3 nights in Dec 2024

6/10 Okay

Alfredo, Oregon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It took an hour to check in. The breakfast buffet was unimpressive and the food tasted bland.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2024

10/10 Excellent

Arleth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great, I loved it!
Stayed 3 nights in Dec 2024

6/10 Okay

Maurilio R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 11 nights in Nov 2024

8/10 Good

Eneida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice view to the bay area, good breakfast nice customer service The only thing is they need to update some things on the rooms .but definitely l will stay again
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service in restaurant (Eduardo/Jean Carlos and housekeeping (Karina 9th floor).
Stayed 6 nights in Nov 2024

10/10 Excellent

MARBELLA, Orlando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this hotel several times and have always enjoyed our stay. Staff is always friendly and helpful. If there is any issues with the room they are very prompt in getting it resolved.
Stayed 2 nights in Nov 2024

4/10 Poor

Juan

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Charles Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
near the beach. That was great
Stayed 6 nights in Oct 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El hotel necesita mejorar sus habitaciones y el aire acondicionado
Stayed 7 nights in Oct 2024

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Es la tercera ves q me quedo en este hotel por q me gustaba mucho pero ahora tuve la mala experiencia q no puedo usar la alberca de infinito q por q tenía q pagar $250 pesos mas y luego en el restaurante q no me dejaron pasar por q traía una blusa corta y luego no servía el agrre acondicionado y no todos los trabajadores eran amables no recibí ni mi recibo y ise el reclamo y me salen con una excusa ahora si quede desepcionada de este hotel mi prima de quiere casa en este hotel pero le diré mi experiencia para q mejor busque otro
Stayed 3 nights in Oct 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Benda E, Bezanson

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Oscar

Stayed 1 night in Sep 2024

10/10 Excellent

EIFFEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is amazing
Stayed 3 nights in Sep 2024

6/10 Okay

Erendira

Travelled with family and small children
A/C didn’t work other than that it was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
People that work in Hotel are incredible nice
Stayed 5 nights in Sep 2024