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30 Jan 2023 by Mourad Brahmi - General Manager
Dear Christophe,Thank you for staying with us and for taking the time to share your feedback with us. I am sorry to hear about your experience and have already addressed your comments with my team so we may continue to improve our level of service and serve you better in the future.Thank you once again for being our guest, and I hope to have the chance to welcome you back again in the future. Sincerely, Mourad BrahmiGeneral Manager
26 Feb 2020 by GM
Cher Client, Nous vous adressons tous nos remerciements pour votre commentaire concernant votre séjour au Novotel Abu Dhabi Al Bustan Il est toujours un plaisir de recevoir des commentaires positifs. Je vais partager cela avec notre équipe. Je suis sûr que ça va encourager et motiver tous nos employés qui sont toujours soucieux d’offrir en permanence une meilleure qualité de services. Nous vous remercions encore une fois de partager votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Meilleures salutations, Souffian Zaeraoui Directeur Général
28 Feb 2018 by GM
Dear Valued Guest, Firstly, please accept our apologies for not being able to answer in your language. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your feedback is very much appreciated. It is valuable to us in our ongoing efforts to fulfill guest expectations. Once again our apologies and we earnestly hope that you will give us the opportunity to welcome you again and serve you better in the near future. Sincerely, Bruno Debray General Manager
The property will be renovating from 3 September 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
Alternative facilities are located off-site and include:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
Novotel Abu Dhabi Al Bustan offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 14908 square feet (1385 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Novotel Abu Dhabi Al Bustan. Self parking is free. Smoking is allowed in designated areas at this 4-star Abu Dhabi hotel.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Novotel Abu Dhabi Al Bustan offers 361 accommodations with MP3 docking stations and minibars. This individually decorated accommodation has separate sitting areas. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.
Pepper Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Mellow Café – This café serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Waves Bar – This poolside bar specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.
Choice Cut Steakhouse – This steakhouse specialises in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
