Mercure Hotel Aachen am Dom

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Dates

December 2024

January 2025

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service

24/7 front desk

Breakfast available

Housekeeping

Pet-friendly

Air conditioning

Explore the area

Peterstr. 1, Aachen, NW, 52062

Theater Aachen
4 min walk
Aachen Town Hall
5 min walk
Katschhof
5 min walk
Aachen (AAH-Merzbruck)
18 min drive

Room options

Superior Room, 1 Double Bed

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Queen Bed

18 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Double Bed

18 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Single Bed

17 sq m
Sleeps 1
1 Twin Bed

Privilege, Room, 1 Double Bed with Sofa bed

Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Similar properties

Spa

Pet-friendly

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Aachen hotel in Aachen-Mitte with a 24-hour front desk

Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff and a vending machine. Housekeeping is available on request.

Mercure Hotel Aachen am Dom offers 117 accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and hair dryers.

This Aachen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Hotel Aachen am Dom. During your stay, you're just a quick walk from Couven Museum. Free WiFi in public areas and breakfast (surcharge) are available.

Free WiFi
Buffet breakfast served daily for a fee
Amenities include a front-desk safe, a multilingual staff, and an elevator
Onsite recreation includes bike rentals
Just a 4-minute walk from Couven Museum and 4 minutes by foot from Theater Aachen
Pets welcome for a fee

As a guest of Mercure Hotel Aachen am Dom, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Mercure Hotel Aachen am Dom also features discounted use of a nearby fitness facility, a front-desk safe, and an elevator.

This 3-star Aachen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Room service is available.

Languages

English, French, German, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking available (EUR 18 per night)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 21 per person
Room service available

Things to do

Bike rentals

Family friendly

Soundproofed rooms

Conveniences

Lift
Front-desk safe
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 88
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Hypo-allergenic bedding

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

LCD TV
Films for purchase
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board (on request)
LED light bulbs
Phone
Recycling
Safe
Soundproofing
Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: EUR 19 per pet, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 21 per person
Nearby parking fee: EUR 18 per night
Pet fee: EUR 19 per pet, per night
Service animals are exempt from fees
Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Dom Aachen

Mercure Aachen am Dom

Mercure am Dom

Mercure Hotel Aachen

Mercure Hotel Aachen am Dom

Mercure Hotel am Dom

Accor Hotel Aachen Am Dom

Mercure Aachen Am Dom Aachen

Mercure Hotel Aachen am Dom Hotel

Mercure Hotel Aachen am Dom Aachen

Mercure Hotel Aachen am Dom Hotel Aachen

Mercure Hotel Aachen am Dom Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Sameh

13 Aug 2024

Stayed 11 nights in Jul 2024

10/10 Excellent

kevin

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception. Room was clean and comfortable and a good size.

Stayed 8 nights in Jun 2024

10/10 Excellent

Verified traveller

24 Jun 2024

Stayed 3 nights in Jun 2024

8/10 Good

Karl

10 Jun 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Alan

6 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel and staff in a great location

Stayed 2 nights in May 2024

8/10 Good

Compairit

26 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

10/10 Excellent

Vignesh

11 Mar 2024

Stayed 1 night in Mar 2024

10/10 Excellent

Nicola Marie

Travelled with family and small children

24 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Dec 2023

2/10 Terrible

Luis

6 Dec 2023

Stayed 6 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner

28 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.

Stayed 2 nights in Oct 2023

10/10 Excellent

Gloria, Denver

Travelled with partner

11 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to train station

Stayed 1 night in Sep 2023

8/10 Good

Robert

20 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Hotel a Good Choice but Lacks Amenities

Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.

Stayed 2 nights in Aug 2023

2/10 Terrible

MARK

30 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing Stay

There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us. The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor. We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves. Overall a very disappointing experience for the money paid.

Stayed 1 night in Jul 2023

8/10 Good

David

25 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2023

10/10 Excellent

Nadia

2 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Apr 2023

10/10 Excellent

craig

23 Mar 2023

Liked: Staff & service, property conditions & facilities, room comfort

Heart of the city- great stay

1 night stay, very comfortable hotel. Parking is a challenge in the city but hotel does have designated spots in a nearby garage. Excellent room and breakfast, everyone was friendly. Very-city center, great for the sites and dining, shopping but very busy area.

Stayed 1 night in Mar 2023

10/10 Excellent

Ian, Watchet

Business traveller

10 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very close to the main shopping area of Aachen. It is kept very clean. The gentleman who checked me in and seemed to be the only one on duty every time I walked by was really friendly and helpful.

Stayed 3 nights in Feb 2023

8/10 Good

John

6 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will always book it if the price is right

We always stay here because it is in the centre of the city. One disappointment water was cooler for a shower in the evening. Otherwise all good. Crazy price for breakfast as we only need Coffee and cake

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family

13 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2022

6/10 Okay

Khaled

14 Sept 2022

Stayed 10 nights in Sep 2022

10/10 Excellent

Richard

14 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice fairly modern hotel. Close to the city center. Our room was quiet, however both my brothers complained of noise at night. Nice breakfast. Pleasant stay.

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

11 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, would stay there again

Friendly staff, good hotel overall, clean, good value for money

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

23 Jul 2022

Disliked: Staff & service, property conditions & facilities, room comfort

Invoice request

I had emergency to go back home, I requested refund on the remaining 3 days. But the hotel refused and refused to give me checkout paper or any documents to prove that I checked out!!!! So I can request a refund. I called and I requested email confirmation they didn’t even send that. I do t understand why !!! Not even invoice !!!!

Stayed 5 nights in Jul 2022

10/10 Excellent

Victoria

Travelled with family

6 Jul 2022

Liked: Cleanliness, staff & service, amenities

It was a great room we were there for CHIO Aachen Clean, quiet and convenient

Stayed 6 nights in Jun 2022

6/10 Okay

George

5 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was fine but I left windows open at night and there’s a taxi stand rite outside and they talk so loud they woke me up even with windows closed …don’t get a street side room

Stayed 7 nights in Jun 2022