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HOTEL illuster - Urban & Local

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HOTEL illuster - Urban & Local

Lobby
Lobby sitting area
Garden views, serves breakfast, lunch and dinner
Terrace/patio
Mountain view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Bar
  • Spa
  • Parking available
  • Breakfast available
  • Laundry

Explore the area

Map
Zürichstrasse 14, Uster, ZH, 8610
  • Aathal Dinosaur Museum
    5 min drive
  • Migros Restaurant
    1 min walk
  • Uster Station
    5 min walk
  • Zürich (ZRH)
    24 min drive

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Triple Room, 3 Bedrooms, Balcony

Family Triple Room, 3 Bedrooms, Balcony

Family Triple Room, 3 Bedrooms, Balcony

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

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Room

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Parking available
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4.1 out of 5, Very good, (96)
The price is €141
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hotel Tilia

About this property

HOTEL illuster - Urban & Local

Pet-friendly hotel with a fitness center connected to a shopping center in Uster
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
HOTEL illuster - Urban & Local offers 60 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and portable fans. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they enjoy the overall property condition at HOTEL illuster - Urban & Local. During your stay, you'll be connected to a shopping center, and just a quick walk from Uster Castle. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy local cuisine and garden views while dining at Ustaria
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Uster Castle and 5 minutes from Aathal Dinosaur Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center, 2 meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. A fitness center, a rooftop terrace, and spa services are also featured at the business-friendly HOTEL illuster - Urban & Local. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

This 3-star Uster hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Ustaria - Overlooking the garden, this bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.
Ustaria Bar & Terrace - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (CHF 9 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Return airport shuttle (surcharge) from 6:30 AM to 10:00 PM
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CHF 22 for adults and CHF 11 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Ustaria
  • Ustaria Bar & Terrace

Things to do

  • Bike parking
  • Fitness centre
  • Shopping centre
  • Shopping
  • Spa services

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Water sports equipment

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 80
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 40.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 22 for adults and CHF 11 for children
  • Airport shuttle fee: CHF 80.00 per person (one-way)
  • Covered self parking fee: CHF 9 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Air conditioning is not provided
Onsite parties or group events are strictly prohibited
HOTEL illuster - Urban & Local offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Garni Illuster
Hotel Garni Illuster
Hotel Illuster
Hotel Illuster
HOTEL illuster Urban Local
Illuster Urban & Local Uster
HOTEL illuster - Urban & Local Hotel
HOTEL illuster - Urban & Local Uster
HOTEL illuster - Urban & Local Hotel Uster

HOTEL illuster - Urban & Local Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 175 reviews" "
Rating 8 - Good. 73 out of 175 reviews" "
Rating 6 - Okay. 30 out of 175 reviews" "
Rating 4 - Poor. 3 out of 175 reviews" "
Rating 2 - Terrible. 5 out of 175 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Lima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 4 nights in Jul 2024

8/10 Good

Lee Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better to stay when not so hot out!
Make sure you check in before 9 pm. Hard to get into hotel without a key. Unfortunately we were there during a somewhat of a heat wave and didn’t realize there would be no air conditioning and very slow fan. However breakfast was great, staff was friendly and a convenient location.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rashid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stelios

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel

10/10 Excellent

Hanspeter

Stayed 1 night in Jun 2022

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will be back :) thanks
Stayed 6 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception and bar looks really fancy. Especially I would to thank to the receptionist Marie Terezie. She helped us a lot with complications regarding our reservation. The room is nice and big enough. Unfortunately there is only shower in the bathtub which I personally don't like. There is also no entertainment at the hotel ground floor - ping pong, table football. I understand it is a business hotel, but even business guests like to relax this way after work.
Stayed 7 nights in Jan 2020

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Wai Hoi Dominic

Stayed 2 nights in Nov 2019

10/10 Excellent

yuqian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the reception was quite friendly. I was on another trip to Germany before my stay in Illuster. She helped to keep my luggage befor I was back to Zurich. And the breakfast waitress even remembered my preference, bringing hot milk to me every morning instead of coffee. The breakfast is fruitful with scrambled eggs which is not easy to find with this price in Zurich(I had few business trips before and they only got cold boiled eggs). Room is clean, equipped with slippers which is also quite uncommon in Europe. I always bring my own. Very appreciated for this stay.
Stayed 5 nights in Nov 2019

8/10 Good

Janez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncomfortable as the guest rooms had no air conditioning.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Not at all a good hotel.. Hotel was shut after I had informed them of late arrival.. then after eventually calling a hotel emergency number the person I spoke to was both uncooperative and unsympathetic to our dilemma. NOT A GOOD EXPERIENCE and this property should be deleted from your list. Peter Behan
Stayed 1 night in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel . Even though I arrived very late at night all information i needed was already sent to me via email. Very friendly staff
Stayed 3 nights in Dec 2018

8/10 Good

Chris, Hampshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to services. There for family reasons so fulfilled requirements.
Stayed 3 nights in Nov 2018

10/10 Excellent

Hughes, Emsworth, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean hotel, well located and provides a good breakfast. The bathroom air extractor made some wind noise but nothing too bad.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
We were visiting family who did not have room for us to stay and the Hotel provided the accomodation we needed very well
Stayed 3 nights in Jun 2018

8/10 Good

Juchen, San Francisco

Liked: Cleanliness, staff & service, room comfort
Unfinished project?
We were looking for a hotel the day before we arrived in Zurich and didn't realize the price of hotels skyrocketed. In order to avoid to hefty price tag, we booked this hotel that is still expensive, but cheaper compared to those in downtown Zurich. Turns out we didn't actually save that much money at all, because the train ticket from Zurich main station to Uster (where the hotel is located at) is 11 euro per person one way... so if the primary focus of your trip is Zurich, do not recommend this hotel as the transportation cost can really add up. With that said, the hotel feels like an unfinished project that ran out of budget and had to be finished off hastily...The restaurant area is extremely well-done and ambitious, however, the ground floor entrance is just a large, empty space, which is pretty strange. The rooms, again, were very bare bone and the décor of the bathroom is cheap, again BIG departure from luxury of the restaurant area. Some issues with soundproofing as steps and neighbors' conversations can be overheard. On the other hand, the staff, especially the breakfast staff, are fantastic! And Uster is a quiet suburban area with a handful of good restaurant choice.
Stayed 1 night in Jun 2018

6/10 Okay

Robert, Delaware

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction
There are major construction projects going on in the hotel and around it. Just finding the parking garage you have to go through a construction site. The hotel is located in a great location with many restaurants nearby and close to the train station. With all the construction the noise still was not that bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort