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Silvana Mountain Hotel

3.0 star property

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Photo gallery for Silvana Mountain Hotel

Sauna, steam room
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Indoor pool
Front of property
Sauna

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Spa
  • Gym
  • Bar
  • Pet-friendly

Explore the area

Map
Furi 265, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt - Furi
    ‪1 min walk‬
  • Furi - Riffelberg
    ‪1 min walk‬
  • Sion (SIR)

Room options

View all photos for Doppelzimmer Mountain Lodge, Annex

Doppelzimmer Mountain Lodge, Annex

Doppelzimmer Mountain Lodge, Annex

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room East with balcony

Double Room East with balcony

Double Room East with balcony

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room Mountain Lodge, Annex

Single Room Mountain Lodge, Annex

Single Room Mountain Lodge, Annex

  • 13 sq m
  • Mountain view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Family Room with balcony

Family Room with balcony

Family Room with balcony

  • 24 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite Mountain Lodge, Annex

Junior Suite Mountain Lodge, Annex

Junior Suite Mountain Lodge, Annex

  • 24 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Triple Room, Balcony

Triple Room, Balcony

Triple Room, Balcony

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room West with balcony

Double Room West with balcony

Double Room West with balcony

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room West with balcony

Single Room West with balcony

Single Room West with balcony

  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Junior Suite West with balcony

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite West with balcony

  • 24 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite West

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite West

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

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About this property

Silvana Mountain Hotel

Slopeside fun with full-service spa and indoor pool
Ski into Silvana Mountain Hotel, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Silvana Mountain Hotel offers 22 accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 55-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room.
During your stay at Silvana Mountain Hotel, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Amenities include free lobby newspapers, a front-desk safe, and a meeting room
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. This ski hotel also offers ski storage, an indoor pool, and a sauna.

This 3-star Zermatt hotel is smoke free.

Restaurant Gitz-Gadi - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Restaurant Gitz-Gadi

Things to do

  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Playground
  • Rock climbing
  • Sauna
  • Snowshoeing
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski-in/ski-out access
  • Ski storage
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Massages
  • Sauna
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Heated floor (bathroom)
  • Rainfall showerhead
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch smart TV
  • Digital channels

Food and drink

  • Free bottled water

More

  • Desk
  • Heated floors
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: noon; Check-in end time: 5 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October, November, and May.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Silvana
Hotel Silvana Zermatt
Silvana Zermatt
Silvana Hotel Zermatt
Silvana Mountain Hotel Zermatt
Silvana Mountain Zermatt
Silvana Mountain
Silvana Mountain Hotel Hotel
Silvana Mountain Hotel Zermatt
Silvana Mountain Hotel Hotel Zermatt

Silvana Mountain Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 30 reviews
Rating 8 - Good. 3 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful modern hotel. The room was great, great views. Friendly staff. An awesome wellness area. Great dinners and the breakfast was amazing. They will pick you up and take you to the train station for a fee. Easy to get there by taking the gondola to Furi and then a 5 minute walk to the hotel. Would love to go again!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very scenic location on a mountain above Zermatt. Transportation was easy with the cable car stop only a five minute walk to the hotel. The rooms are comfortable and spacious. We especially enjoyed the buffet breakfast and the dinner menu options. The family staff were so welcoming and accommodating. My wife has a mobile scooter and they drove us up the mountain after we arrived at the train station in Zermatt and they helped us to the cable car when the road back to Zermatt was closed for the morning. Friendly in every way.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

LYNDSEY, Hobbs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Silvana. The owners are amazing and very welcoming. Will only stay here in Zermatt.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really lovely! The staff do a wonderful job making their guests feel welcome. The breakfast was phenomenal as well as the spa area. The only downside to the hotel is the location if you wish to explore the town in the evening during the summer. It is walkable and manageable at night as they provide flashlights, however coming back later on uphill wouldn’t be ideal. The taxi ended up costing 100 chf in the evening hours. For that reason, I wish the spa would have been open later to have something to do at the hotel. May be something to consider if you are young and want to explore the bars/ restaurants later. This would be a great stay for a family as they have a little playground as well. Otherwise wonderful stay and very kind staff.

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely family-run hotel. It was the best hotel stay we ever had. It was so neat to stay up on the mountain above town. The staff and family were so nice and the food was excellent. The room we had was great with a loft for our teenage daughter. The sauna area was great also. Definitely planning to stay here on our next trip to Switzerland!
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was away from the main part of town but amazing. The restaurant was fantastic and the room while small was perfect.
Stayed 1 night in Jul 2023

10/10 Excellent

Jaweria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Furi near Zermatt. The staff is very very nice and helpful. The rooms are super clean. The views are breathtaking. Will definitely recommend and stay again in the future.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice small ski-in and out hotel in Fury (Zermat). Its difficult to fault this wonderful family hotel. Pretty swiss decor, cood condition, very friendly and helpful staff, good food, good location for skiing in Zermat area (with conveninet connection to Italy). The only potential issue is that its 3.5km from the Zermat village (so if you want to go there then spare 80 euros each way or 45 min walk up/down) Overall very pleased. Ruben

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Experience All-Around
Hotel Silvana was something out of a dream, from the moment I booked through the moment I walked out the door. I couldn't have chosen a better place to stay during my 4-night trip to Zermatt in September 2022. Upon booking, staff is communicative and they're immediately helpful by informing you about cable car schedules up to the hotel and other transportation options. My flight was delayed by 6.5hrs so I missed the last cable car of the day; however, Martin was great with late-night communications and kindly scheduled an electric taxi to meet me at the train station (it does cost 80CHF, though!). Upon arrival, Tatiana put together a platter of meats and cheeses, a salad, breads with butter, and a glass of whiskey to help settle in. That food, the breakfasts, and the in-house dinners were each fantastic. Breakfast is included in your stay, but the four-course dinners cost 40CHF per night and are WELL WORTH IT. So delicious and it was great chatting with fellow guests! The room was exceptional as well. Extremely clean and well-appointed, very functional, quiet despite neighbors close by, beautiful views, and cleaning staff did a good job too. WiFi was surprisingly speedy. They even brought my roller bag down to the train station so I could explore town on my final morning. I cannot recommend this family-run hotel enough. They go above and beyond for their guests. Thank you for an amazing stay! <3 P.S. One major caveat, you're at the mercy of the cable car schedules here!
Stayed 4 nights in Sep 2022

10/10 Excellent

Agnieszka, Burr Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, very friendly and helpful staff. Great view on the mountain and town of Zermatt from the room’s balcony. We had a delicious dinner in a beautifully decorated restaurant
Stayed 1 night in Jun 2022

10/10 Excellent

Bruce

Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, well thought out rooms Charming decor Beautiful spa Wonderful on site restaurant Courteous, professional, accomodating staff - service was beyond excellent. If you're coming to the Zermatt area, this is the only place you should ever stay
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lovely hotel. A beautiful clean little boutique hotel that is a very authentic Swiss mountain lodge with a lot of attention to details visible in every aspect of the property. That care combined with the friendliness of the owner and the staff created a very comfortable atmosphere that we really enjoyed. The location outside of the hustle and bustle of Zermatt is idyllic and beautiful and the integrated restaurant served delicious authentic Swiss food. Will for sure come back
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection in the alps
Hotel Silvana is perfect - the owners and staff are wonderful, helpful and caring. The hotel is clean, modern and surprisingly full of amenities. The food in the restaurant was fantastic and in a perfect setting.

10/10 Excellent

Steve, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great food, right next to the piste.
A really excellent stay. Ski in, ski out made the day start and end well. Hotel is friendly with great food and in an amazing location.

10/10 Excellent

Freddy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the mountains
This hotel is simply amazing for its location, rooms and most importantly its FOOD. It's only a few minutes walk from Furi cable car station and you can take a nice walk approx 2hr with the view of the mountain Matthorn (and the other mountains) if you take the cable car 1 station up. Very nice for people who wanna hike or cycle around. The food is better than any other hotel or restaurant we visited in Switzerland!! And it's only 40 CHF for a 4-course dinner, totally worths it. The staff in the hotel is very nice and speak very good English:p Gonna stay again if we go next time.

10/10 Excellent

Seraina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles war Top
Es war ein Wunderbarer Aufenthalt. Wir haben noch ein Upgrade erhalten. Wir reisen erst später an und das Hotel holte uns am Bahnhof in Zermatt ab für CHF 20.00 da die Gondel nicht mehr fuhr. Da wir so spät anreisten haben Sie uns von sich aus einen Tisch reserviert im Restaurant (nur Frühstück gebucht). Dies war sehr zuvorkommend. Das Essen war spitze und auch das Frühstück. Die Mitarbieter sehr aufgestellt und zuvorkommen. Ich würde das Hotel jedem weiterempfehlen.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Wellnessbereich und Stylevolle Einrichtung. Sehr freundlicher Empfang und aufmerksames Personal. Schöner ruhiger Ort, perfekt um abzuschalten
Stayed 1 night in Aug 2019

10/10 Excellent

Manuel, Costa Rica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una vista impresionante, nos impresionó mucho. Todo desde el desayuno excelente, la amabilidad de la familia Binner siempre atenta y en procura de ayudar en todo. Altamente recomendado.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service Early check in is possible if the room is ready
Stayed 1 night in Jul 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dany and the Hotel Silvana team, 24 hours a day!!
Due to avalanche risks Zermatt was cut off from the outside world so our stay was extended from 3 to 5 nights. Everything was done to make sure our stay was as comfortable as possible despite the extreme conditions outside. Thanks to the whole Hotel Silvana team, we had a great time!
Stayed 3 nights in Jan 2018

8/10 Good

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un rêve éveillé...
Hotel aussi charmant que typique, accueil très agréable et chaleureux. petit déjeuner très bien garni avec du bon fromage suisse!!! service aux petits soins, dîner au top. Le personnel nous donne plein d'infos sur les activités à faire et pleins de bons conseils. La piscine est aussi belle que zen et on se sent comme chez soi dans ce merveilleux petit chalet.
Stayed 2 nights in Jul 2017