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Hotel National

4.5-star property
Matterstrasse 39, Zermatt, VS (01) 562 1066
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4.2 out of 5
Very good!
See all 6 ebookers Reviews

Points Of Interest

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Mini Family room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Family room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Double Room, 1 Bedroom, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room, Non Smoking, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Hotel National, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas and free train pick-up service, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, body scrubs or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel National ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel National

Everyone (2) Couples (2) Family (1)
5 out of 5

Posted by on 17 Oct 2023

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1 out of 5
Sehr veraltete und verbrauchte Ausstattung. In meinem gebuchten Zimmer, war sehr vieles defekt und verbraucht. Übernachte schon sehr lange und immer wieder in Zermatt. Erlebte so etwas noch nie. Der Teppich sicherlich schon Jahrzehnte alt Das Frühstück ist mangelhaft. Das Personal ist sehr passiv. Die Angestellten an der Rezeption sind sehr schlecht ausgebildet, und sprechen kein Deutsch. Der Übernachtungspreis ist keineswegs gerechtfertigt.

Posted by on 14 Apr 2022

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5 out of 5
Nicht zu bemängeln, es war perfekt. Der blick zu Matterhorn ist einmalig, die Lage ist sehr zentral, die Zimmer war perfekt, der Service sehr professionell und sehr freundlich.

Posted by , from Berikon on 3 Aug 2020

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5 out of 5
Nettes Personal. Grosses Zimmer. Schönes Spa. Zentrale Lage

Posted by , from Rapperswil on 2 Aug 2020

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4 out of 5

Im Zentrum von Zermatt

Pros: Sehr sauber auch die Wellnessanlage.
Cons: Es wäre praktisch. wenn man das Sprudelbecken bereits am Morgen um 7:00 zusammen mit dem Schwimmbad benützen könnte, zur Regeneration der Muskeln.
Location: Ist alles in wenigen Minuten zu Fuss erreichbar.
In Zermatt sind keine Bausünden sichtbar. Die Infrastruktur ist sehr gut, es ist alles in nächster nähe, gute Hotels, Restaurants, Bahnen, Einkaufsmöglichkeiten usw. Was uns gestört hat das Zermatt als Autofrei verkauft wird, es hat aber extrem viele Elektrotaxis und die Fahrer sind viel zu schnell unterwegs, das man dauernd aufpassen muss wenn man zu Fuss unterwegs ist. Dadurch entsteht Hektik was man an in einem Autofreien Ort nicht erwartet.

Posted by , from Luzern on 13 Dec 2016

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5 out of 5

personnel accueillant, piscine extra, belle chambr

Pros: Proximité des pistes l'hiver, très bon accueil
Après plusieurs séjours à Zermatt dans des hôtels différents, il s'agit du meilleur hôtel

Posted by , from Crans-Montana on 12 Sep 2016

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About the Hotel National

Location Matterstrasse 39, Zermatt, VS 3920

Property Features

Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. A children's pool, a fitness centre, and a library are also featured at the family-friendly Hotel National. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 4 levels
  • 398 sq ft of conference space
  • 37 sq. m of conference space
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel National offers 54 accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

On-site venue – This restaurant only serves dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Hot tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:30 PM

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Hotel National offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

  • Contactless check-out is not available
  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Children stay free - maximum age 3
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel National Zermatt
  • National Zermatt
  • National Hotel Zermatt
  • Hotel National Hotel
  • Hotel National Zermatt
  • Hotel National Hotel Zermatt

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.