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Hotel Mountain Paradise

3.0 star property

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Photo gallery for Hotel Mountain Paradise

Front of property – evening/night
Double Room (Nord) | Living area
Family Room
Exterior
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • Bar
  • Pet-friendly
  • Laundry

Explore the area

Map
Schluhmattstrasse 130, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt - Furi
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪4 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Double Room (Chalet Style mit Matterhornblick)

Double Room (Chalet Style mit Matterhornblick)

Double Room (Chalet Style mit Matterhornblick)

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (Süd Matterhorn Blick)

Double Room (Süd Matterhorn Blick)

Double Room (Süd Matterhorn Blick)

  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room (Nord)

Double Room (Nord)

Double Room (Nord)

  • Hill view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

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Front of property – evening/night

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  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Bar
4.8 out of 5, Exceptional, (271)
The price is €388
for 1 room
includes taxes & fees
8 May - 9 May
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About this property

Hotel Mountain Paradise

Mountain ski retreat with full-service spa and bar/lounge
The slopes await you at Hotel Mountain Paradise, which features a bar/lounge and a full-service spa.
Hotel Mountain Paradise offers 19 accommodations with safes and complimentary weekday newspapers. 64-cm flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open select days.
During your stay at Hotel Mountain Paradise, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a steam room, a sauna, and a playground
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy onsite recreation like downhill skiing, snowboarding, and ice skating. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a steam room. When the sun goes down, sip après-ski drinks in the hotel's bar.

Free breakfast is available daily. WiFi is free in public spaces.

This 3-star Zermatt hotel is smoke free.

Guests are served free local cuisine breakfast daily from 7:30 AM to 9:30 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Ice skating
  • Playground
  • Sauna
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowboarding
  • Snowshoeing
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 64-cm flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Desk
  • Electrical adapters
  • Free weekday newspapers
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Mountain Paradise
Hotel Mountain Paradise Hotel
Hotel Mountain Paradise Zermatt
Hotel Mountain Paradise Hotel Zermatt

Hotel Mountain Paradise Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 66 reviews
Rating 8 - Good. 12 out of 66 reviews
Rating 6 - Okay. 2 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Manon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disappointed with lack of flexibility to adjust room rate to unforeseen reduced number of guests, despite size of assigned room meant for 2 rather than 3 guests.
Stayed 7 nights in Dec 2024

8/10 Good

A Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Friendly, all problems well addressed. Close to the main lift, but a ways from the restaurants and action in town. A great choice if you like things quiet!
Stayed 7 nights in Dec 2024

6/10 Okay

Taylor

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2024

10/10 Excellent

Michael, Darien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 min walk to the Furi lift, ski shop. 4 nice restaurants within 2-5 min walk. Very friendly and helpful staff. 15 min walk into town, or bus stop in front of the hotel (we always walked, which was lovely). Rooms were a good size. Bed was very comfy. Steam/sauna was very nice. Nice breakfast. And perfect view of the Matterhorn.
Stayed 8 nights in Dec 2024

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice views of the Matterhorn. Quiet and safe. The staff is helpful and very friendly. Breakfast is great too. The hotel is close to the gondola but a good 20 min walk to the town. There is a convenient bus that takes you to the town for free but only until 8pm. Zermatt is very safe and easy to walk around. We went with our parents and kids and had a great time. Hope to come back soon.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leonardo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, I felt comfortable and relaxed like at home. The staff was very friendly and the breakfast area has a beautiful view to the Matterhorn. There is also a sauna and a steam sauna available, which is nice to use, especially in this cold weather. Also the room and the hotel were very clean. The only thing that I missed was a kettle in the room for coffee and tea.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

What a wonderful hotel. Cozy and comfortable with an amazing view of the Matterhorn. Staff was very helpful and friendly. Would stay here again in a minute.
Stayed 2 nights in Dec 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and what a view. Staff was excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location in Zermatt away from the commercial area. Also a great view of the Matterhorn! Getting a room with a mountain view is definitely worth it! We had a wonderful stay and hated to leave. Breakfast was included and was excellent !
Stayed 2 nights in Oct 2024

10/10 Excellent

Ellaine Grace, Newcastle upon Tyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in this hotel. The staff in the reception is very nice and accommodating, breakfast selections are all good. The best part is the view of the Matterhorn in the balcony of our room and in the dining area. Overall, we had a great stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every penny!

Amazing views, hotel is away from the main street and the crowds, which was exactly what we were looking for! The room on the top floor had unbeatable view of the Matterhorn. Breakfast was also great with many options to choose from (cereal, breads and pastries, fruit, cold oatmeal). The staff was also very helpful and knowledgeable
Stayed 2 nights in Aug 2024

4/10 Poor

Dinakar, aldie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The cereal bowls and lot of cutlery is dirty and unwashed. The fire alarm kept ringing at night for all the customers and couldn’t sleep. The room is very small and bathrooms are tiny, especially the shower.
Stayed 1 night in Aug 2024

6/10 Okay

Edna

Travelled with family
Nice view of the Matterhorn mountain, breakfast was ok, did not liked no Airconditioning, it’s hot in side in order to get refreshed you have to open the windows,
Stayed 1 night in Jul 2024

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt has traffic down here and there in Jun. due to flood, there’s still some impact there, like the nearest bus stops. But staff there is very friendly and helpful, we could have convenient stay. The hotel is small, everything is well equipped. And The view and atmosphere are very nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely perfect! Assuming you’ll be arriving at the train station, the bus to bring you to Mountain Paradise is super easy to find - the stop is right across the street. The room that we had was perfection. It was exactly what I imagined for a vacation in Switzerland. The staff was kind and helpful. I would absolutely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Margaret

Stayed 1 night in Jul 2024

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Manbinder p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right near the gondolas and only a 15 minute walk into town. The views of the Matterhorn were amazing from the room! And the hotel staff was incredibly friendly and helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Torrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was blizzard and snow so we missed our view of the Matterhorn. Luckily the hotel was cozy and very nice to stay in and keep warm with gorgeous views of the gondola going by.
Stayed 1 night in Mar 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small but cozy. Comfortable for 3 adults but avoid bringing big luggages as there wont be space to move ard the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, extremely clean. A few steps from the red bus line. A 3min walk to the gondola for ski. Delicious Swiss breakfast. Ski room to leave your gear; plus they had a boot/mitten heater system. Dry and wet sauna. We had a room overlooking the Matterhorn! It was an amazing place to recharge after amazing ski days. Highly recommend.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and incredible views of the Magnificent Matterhorn from our balcony and windows and the lovely breakfast room:)
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024