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Hotel Metropol & Spa

4.0 star property

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Photo gallery for Hotel Metropol & Spa

Indoor pool, pool loungers
Indoor pool, pool loungers
Lobby
Exterior
Minibar, in-room safe, desk, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Hot tub
  • Room service
  • Gym

Explore the area

Map
Matterstrasse 9, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Zermatt - Furi
    ‪4 min walk‬
  • Sion (SIR)
    ‪77 min drive‬

Room options

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Twin Room

Minibar, in-room safe, desk, free WiFi

Economy Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

Minibar, in-room safe, desk, free WiFi

Economy Suite, 1 Queen Bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

BEAUSiTE Zermatt

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, (395)
The price is €1,023
for 1 room
includes taxes & fees
7 Mar - 8 Mar
BEAUSiTE Zermatt

About this property

Hotel Metropol & Spa

Family-friendly hotel with a full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.
Our customers tell us they can't get enough of the helpful staff at Hotel Metropol & Spa. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free breakfast, free WiFi in public areas, and free train station pick-up service.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Mountain View
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at METROPOL SPA
  • Amenities include free lobby newspapers, a front-desk safe, and a computer
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service
Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa.

This 4-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM.
Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mountain View

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Metropol & Spa offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 180 reviews
Rating 8 - Good. 40 out of 180 reviews
Rating 6 - Okay. 3 out of 180 reviews
Rating 4 - Poor. 2 out of 180 reviews
Rating 2 - Terrible. 1 out of 180 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, Indialantic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 1 night in Aug 2024

10/10 Excellent

Qing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

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Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with friendly staff.
We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
Stayed 6 nights in Jul 2024

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Steven, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
Stayed 3 nights in Oct 2023

8/10 Good

Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Amenities
The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Stayed 3 nights in Sep 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Staff & service, property conditions & facilities
I truly cannot find anything we did not love about the Metropol. Starting from the pick up service at the train, to check-in at the front, everything was top notch. We received custom sized bathrobes and slippers in our room, so our kids were excited to hit the pool. We enjoyed the steam room, sauna, hot tub, pool and vitamin water, all while staring at the grand Matterhorn. Within walking distance is the Old Town, shopping, dining, Gornergrat train, Sunnegga Funicular and so much more. We walked everywhere. Breakfast held many options including custom eggs, espresso and cappuccino,hot chocolate and again, the view of the Matterhorn everywhere we looked. We didn’t use it much, but there was a game room that would be fun in the winter after a day of skiing. The yard during the summer had places to sit, lounge chairs and that famous view! The staff were kind, funny and attentive. I felt so comfortable there and would stay there again in the future!!! Super clean, great food, lovely staff. Thank you!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Souroosh, Laguna Niguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Li

Stayed 2 nights in Jul 2023

10/10 Excellent

Tat, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice!
Outstanding service from friendly staff (Thanks, Stephanie!) - including train station pickup. Breakfast had a good selection of food & drinks. Room was clean and had amenities expected. Our balcony view was amazing, perfect line of sight for the Matterhorn - and early mornings it was bright & clear. Location was convenient to main street but quiet. We would definitely stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location for ski lifts Fantastic staff
Stayed 5 nights in Feb 2023