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4.9 out of 5

"Very nice staff, perfect location " More

By a verified traveller on Thu 28 Jul 2022

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Apartment (Bellevue)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room Single Use, 1 Bedroom (Arve)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Family Double Room (Arve Plus 2 - Kajütenbett)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Twin Room (Residence Bellevue)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room (Arve)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Derby. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes helicopter/aeroplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Derby ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Derby

Everyone (4) Couples (2) Family (2)
5 out of 5
Very nice staff, perfect location

Posted by on 28 Jul 2022

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Comment from Hotel Management

6 Aug 2022 by Hotel Derby

Dear Sawsan, thank you very much for taking the time to write a review about us. Only through criticism, whether positive or negative, can we improve for the benefit of the guest. We wish you a beautiful rest of the summer

5 out of 5
Das Hotel ist neu renoviert und sehr schön. Das Essen ist gut, aber nicht speziell, unser Kellner Felipe war sehr nett und freundlich, wir waren sehr zufrieden.

Posted by on 30 Aug 2024

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Comment from Hotel Management

31 Aug 2024 by Hotel Derby

Sehr geehrte Renate,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben. Nur durch Kritik - ob positiv oder negativ - können wir uns zum Wohle des Gastes verbessern. Wir wünschen Ihnen einen sonnigen Restsommer und einen farbenfrohen Herbst.

5 out of 5
Sehr schöne Zimmer

Posted by on 14 Apr 2024

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Comment from Hotel Management

14 Apr 2024 by Hotel Derby

Sehr geehrte Teuta,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben. Nur durch Kritik - ob positiv oder negativ - können wir uns zum Wohle des Gastes verbessern. Wir wünschen Ihnen einen farbenfrohen Frühling.

5 out of 5

Posted by on 17 Dec 2023

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Comment from Hotel Management

6 Jan 2024 by Hotel Derby

Deat Josija,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you Happy New Year.

5 out of 5
1A, alles wunderbar

Posted by on 6 Oct 2023

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Comment from Hotel Management

7 Oct 2023 by Hotel Derby

Sehr geehrter Martin,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben. Nur durch Kritik - ob positiv oder negativ - können wir uns zum Wohle des Gastes verbessern. Wir wünschen Ihnen einen sonnigen und farbenfrohen Herbst.

5 out of 5
La dame a la reception est top. Toujours aimable et cherche a aider. Vraimemt bien. Petit dej super. Location incroyable 3 minutes depart de Gorbegrat

Posted by on 19 Feb 2023

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Comment from Hotel Management

23 Feb 2023 by Hotel Derby

Bonjour Monsieur, Nous vous remercions d'avoir pris le temps d'écrire une évaluation sur notre hôtel. Seules les critiques, qu'elles soient positives ou négatives, nous permettent de nous améliorer pour le bien de nos hôtes. Nous vous souhaitons un bon reste d'hiver

5 out of 5

Posted by on 18 Dec 2022

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5 out of 5
top hotel, beste lage, sehr freuindloches personal. sehr gute küche.

Posted by on 9 May 2022

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Comment from Hotel Management

13 May 2022 by Hotel Derby

Sehr geehrte Cornelia, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über uns zu schreiben. Wir können uns nur zum Wohle des Gastes verbessern durch Kritik - ob positiv oder negativ. Wir wünschen Ihnen einen farbenfrohen Frühling

4 out of 5
Die neu renovierten Zimmer sind gut. Das Restaurant wird hoffentlich auch bald renoviert, das Essen war gut, die Lage ist top.

Posted by , from Märstetten on 9 Mar 2022

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Comment from Hotel Management

9 Mar 2022 by Hotel Derby

Sehr geehrte Jeannine, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über uns abzugeben. Nur durch Kritik - ob positiv oder negativ - können wir uns zum Wohle der Gäste verbessern. Wir hoffen, Ihnen hat der Aufenthalt in Zermatt und bei uns gefallen. Wir wünschen Ihnen einen farbenfrohen Frühling

5 out of 5
War absolut zufrieden!

Posted by on 21 Dec 2021

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Property Features

There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby. This 3-star Zermatt hotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • Built in 1945
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Hotel Derby offers 28 accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Private balcony
  • Sitting area
  • In-room dining
  • Television
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Desk
  • Sound-insulated rooms
  • Heating
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

On-site venue – This restaurant specialises in local cuisine. Guests can enjoy al fresco dining (weather permitting).

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Helicopter/aeroplane tours on site
  • Mountain climbing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • One child stays free
  • Front desk opens daily at 7:30 AM
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Front desk closes daily at 10:00 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 6
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Derby Zermatt
  • Hotel Derby Zermatt
  • Hotel Derby Hotel
  • Hotel Derby Zermatt
  • Hotel Derby Hotel Zermatt

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.