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Hotel Ambassador Zermatt

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ambassador Zermatt

Interior entrance
Premium bedding, pillow-top beds, minibar, in-room safe
Mountain view
Dinner served, fondue, garden views
View from property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Hot tub
  • Pool

Explore the area

Map
Spissstrasse 10, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Ristorante Pizzeria CasaMia
    2 min walk
  • Zermatt (QZB-Zermatt Train Station)
    1 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for 1 Bed Room Suite in Suite

Flat-screen TV

1 Bed Room Suite in Suite

  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

Flat-screen TV

2 Room Suite in Family room

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Mountain View (Matterhorn)

Premium bedding, pillow-top beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Double or Twin Room

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Ambassador Zermatt

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a sauna, and a spa tub are onsite.
Hotel Ambassador Zermatt offers 84 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Ambassador Zermatt. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy fondue and garden views while dining at Restaurant Tapas & Wine
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna, bike rentals, and ski equipment rentals
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Cats and dogs welcome for a fee
Hotel Ambassador Zermatt offers its guests an indoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. A terrace, multilingual staff, and ski storage are also featured at the business-friendly Hotel Ambassador Zermatt.

This 4-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily.

Languages

English, French, German, Greek, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AMā€“10:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Hosted evening meal available daily for a fee of CHF 55

Restaurants on site

  • Restaurant Tapas & Wine
  • Hotelbar

Things to do

  • Bike rentals
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • Lift

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Children's slippers
  • Desk
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 6.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CHF 90 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 230 out of 394 reviews" "
Rating 8 - Good. 127 out of 394 reviews" "
Rating 6 - Okay. 24 out of 394 reviews" "
Rating 4 - Poor. 8 out of 394 reviews" "
Rating 2 - Terrible. 5 out of 394 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tobin

Travelled with partner
Liked: Cleanliness, amenities
Excellent breakfast. Arsen at front desk super helpful!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ashish

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing hospitality, we had to take early morning train to Milano so we requested packed breakfast, and they packed a very nice meal!! Also gave us great dining recommendations around Matterhorn
Stayed 1 night in Sep 2024

10/10 Excellent

Sathiya, Leesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matterhorn view from the room
Stayed 2 nights in Sep 2024

10/10 Excellent

Rene

Stayed 3 nights in Sep 2024

10/10 Excellent

Jignesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Sep 2024

8/10 Good

Catarina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the Matterhorn!
Stayed 1 night in Aug 2024

6/10 Okay

Katie

Stayed 1 night in Aug 2024

8/10 Good

Rohan

Stayed 2 nights in Jul 2024

10/10 Excellent

Concetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really frlendly and helpful. Breakfast was very good and the rooms were well maintained and very clean.
Stayed 4 nights in Jul 2024

10/10 Excellent

Arnab, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, walkable to train stations. Nice view from balcony. Will come back again.
Stayed 2 nights in May 2024

8/10 Good

Naresh

Travelled with group
Disliked: Staff & service
Good Location
Stayed 2 nights in May 2024

8/10 Good

Nilesh N. Kotecha,, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Hot tub wasn't hot. Rooms got warm but plenty of cold air outside to cool them down. Beds were not super comfortable but they did the job
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- close to train station
Very nice hotel at North end of Zermatt. Great location next to train station and also numerous restaurants and shops. Staff were very friendly and welcoming. Room was very clean and comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Brian Nick

Stayed 7 nights in Feb 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. This hotel is conventionally located right next to trains, restaurants, and shopping. The staff is very accommodating as well. I would stay here again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shu Fang Stefanie

Travelled with family
Great location and the 2 Bedroom Suite was comfortable. Unfortunately after we checked out, my father tripped over an inconspicuous metal door stopper just outside the hotel's main entrance. The stopper, though in the middle, was not easily noticeable, causing his left shoe to become trapped, resulting in a fall. He sustained injuries to his chin, forehead, and chest, and his spectacles were damaged when his face hit the ground. While a male staff member at the reception initially provided some assistance, the overall response from the staff was lacking in empathy and concern. Despite his injuries and our distress, they appeared indifferent and quickly resumed their duties on their monitors (Note: there were no other guests nor phone calls that the two staff at the reception attended to during this time), without offering further assistance or expressing empathy. When we sought help in in booking a taxi to the station following the incident, the staff's demeanour remained unfriendly and the quoted price differed from what the driver demanded upon arrival - 18 CHF. Staff did not provide any additional support. Regrettably, my father's chest injury persists to this day, causing him pain whenever he exerts his lungs even slightly. This unfortunate incident has undoubtedly overshadowed our impression of the hotel and highlights the importance of prioritising the safety and well-being of guests, and of compassionate customer service, especially during times of need.
Stayed 2 nights in Mar 2024

10/10 Excellent

Prithwiraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property & friendly staff. Great breakfast.
Stayed 3 nights in Mar 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Amenities
Outstanding personal touch in multiple languages !
Stayed 6 nights in Mar 2024

10/10 Excellent

CHRISTOPHER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Great location, near the train station and the Gornergrat train for skiing. Hotel was clean, rooms were very nice sized, and the breakfast was very good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip
Stayed 4 nights in Mar 2024