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Hotel Alpina

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Alpina

Exterior
Garden
In-room safe, desk, cots/infant beds, free WiFi
Lobby sitting area
Interior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
5 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Matterhorn Museum
    2 min walk
  • Mountaineers Cemetery
    2 min walk
  • Sion (SIR)

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom

Single Room with Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

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Room

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Pet-friendly
Free WiFi
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4.7 out of 5, Exceptional, (224)
The price is €448
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Hotel Tannenhof

About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area, and a hair salon are onsite.
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Alpina. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas, plus breakfast (surcharge) and a library. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a terrace
  • Onsite recreation includes ice skating, hiking/biking trails, and mountain biking
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Matterhorn Museum and 13 minutes by foot from Forest Fun Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Mountain biking
  • Rock climbing
  • Sledging

Family friendly

  • Cots/infant beds (surcharge)

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Cots/infant beds (surcharge)
  • Heating

Bathroom

  • Bath or shower
  • Hairdryer (on request)
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 66-cm TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CHF 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 288 reviews" "
Rating 8 - Good. 88 out of 288 reviews" "
Rating 6 - Okay. 27 out of 288 reviews" "
Rating 4 - Poor. 9 out of 288 reviews" "
Rating 2 - Terrible. 11 out of 288 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nopporn, Boynton Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
‘
Stayed 2 nights in Apr 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Perfect location to explore the magic of Zermatt! Thank you!
Stayed 2 nights in Jun 2024

10/10 Excellent

Ji

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best location. Small and effective
Stayed 1 night in Aug 2024

10/10 Excellent

Ming

Stayed 1 night in Aug 2024

10/10 Excellent

Danuella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was very friendly and helpful. Property was clean and close to shops and restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Shi

Stayed 2 nights in Aug 2024

10/10 Excellent

Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, elevator, pine walls, quiet at night, clean and bright room, good window ventilation, but still too hot to sleep in July. Excellent tub and shower and large bathroom and room.
Stayed 1 night in Jul 2024

8/10 Good

Natasha van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jeffry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, we enjoyed our stay here.
Stayed 1 night in Jul 2024

10/10 Excellent

Xingyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. Li and wife like this hotel very much
My wife and I like this hotel very much. She is very picky, but she likeed the room immediately after we entered. If the hotel provides a convevient way to get hot water, that will be perfect.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful both during our stay and the days leading up to our arrival!
Stayed 2 nights in Jun 2024

2/10 Terrible

Zheyi

Stayed 2 nights in Jun 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Good for basics and good location.
This is a good option for staying in Zermatt. A sort of traditional European hotel, two twin beds, small rooms, most rooms have to share shower and toilet with other rooms on the floor. A bit of a walk from the station. You actually check in at the modern hotel nearby. But overall, if you are looking for basics when enjoying the scenic outdoors of Zermatt, this is fine. Not really a romantic or business hotel.
Stayed 3 nights in Jun 2024

4/10 Poor

Michael C

Travelled with partner
Liked: Staff & service
This room for our first of two nights here was tiny. The washroom was tiny. The worst thing is the water basin for hand washing is not in the toilet but in the room with the bed. Thus, after using the toilet in the middle of the night, I woke up my wife when I washed my hands. Not recommended to take this "double room." The property is quite old. The elevator situates between floors, so after getting out of the elevator, we needed to lug our baggage up 8 steps of stairs. The check-in office is not in the hotel building itself but in the reception area of another hotel next door.
Stayed 1 night in Jun 2024

10/10 Excellent

Michael C

Travelled with partner
Liked: Cleanliness, staff & service
This is our second night, but due to my separate booking they changed us to a different room, which is quite a bit larger. But we needed to check out the first room and check in later into the second one. The staff was very helpful. Check-in and check-out were easy.
Stayed 1 night in Jun 2024

10/10 Excellent

Ekaterina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for a short stay. Conveniently located, clean and neat. We had a room with a balcony, very nice view.
Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alpina is a little gem of a hotel tucked away in a peaceful and green location just a very short distance from the high street in Zermatt. The staff in the hotel opposite where you check in and can also use the restaurant were absolutely excellent in every way. Nothing was too much trouble. The restaurant was fabulous, too. Would highly recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

David, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location & staff. Clean and convenient, great value for money. Breakfast was first-rate. Right in the heart and walkable to everything Zermatt.
Stayed 1 night in Jun 2024

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alpina is pleasant, quiet and centrally located place in Zermatt easy accessible from the train station. The rooms are clean and comfortable. Love the little balcony in each room. Everyone in reception are very helpful and friendly. This place offers everything you need. Wish I could stay there longer!
Stayed 1 night in Jun 2024

6/10 Okay

Jon

Stayed 2 nights in Jun 2024

10/10 Excellent

Stephen Salve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, thanks! :)
Stayed 1 night in Jun 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Traveler
Lovely, perfect, great location, well maintained, clean, easy access to everything. But special thanks to Patricia, receptions, she MADE the stay memorable. She was not only curious, and informative, she went above and beyond graciousness with every guest.
Stayed 3 nights in May 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, cheap accommodation close to the city centre with some mountain views.
Stayed 3 nights in Jun 2024

8/10 Good

Maria Rovelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 1 night in May 2024