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Grand Suite (Matterhorn View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room (Matterhorn View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Suite (Chalet)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Corner (Matterhorn View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Zermatterhof. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy regional cuisine with garden views at Gourmet Prato Borni, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, Ayurvedic treatments or aromatherapy at Vita borni
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Matterhorn Museum and Mountaineers Cemetery
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grand Hotel Zermatterhof ratings based on 21 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hotel Zermatterhof

Everyone (15) Couples (4) Family (2)
5 out of 5
I liked the hotel. The only thing is the food. Few vegetarian dishes on the card

Posted by on 19 Feb 2024

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5 out of 5

Posted by on 17 Feb 2024

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5 out of 5

Posted by on 27 Dec 2023

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5 out of 5
Parfait

Posted by on 22 Oct 2023

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5 out of 5

Posted by on 29 Jul 2023

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5 out of 5
Perfect place in Zermatt

Posted by on 25 Mar 2023

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3 out of 5
Service Personal sehr freundlich, jedoch teilweise ungenügend. Im Aussenbereich überfordert.

Posted by , from Uster on 19 Feb 2023

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5 out of 5

Posted by on 25 Jan 2021

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5 out of 5

Posted by on 27 Dec 2020

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5 out of 5
On a eu droit à un surclassement à l'arrivée. Le personnel est au petit soin. La seule chose que je déplore est que le spa est naturiste, et que rien n'en fait mention sur le site internet de l'hôtel. Petit-déjeuner très copieux. On aurait même pu boire du Champagne !

Posted by , from Epalinges (Suisse) on 21 Sep 2020

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About the Grand Hotel Zermatterhof

Location Bahnhofstrasse 55, Zermatt, VS 3920

Renovations + Closures

This property is closed from 13 April 2025 to 12 June 2025 (dates subject to change).

The property is closed between 23 September and 7 December.

Property Features

Grand Hotel Zermatterhof offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the luxury Grand Hotel Zermatterhof. A train station pick-up shuttle and A train station drop-off shuttle are free. Smoking is allowed in designated areas at this 5-star Zermatt hotel.

  • 1 building
  • 69 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 398 sq ft of conference space
  • 37 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle and area shuttle

Room Amenities

Grand Hotel Zermatterhof offers 69 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Desk
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in regional cuisine and only serves dinner. Reservations are required.

Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 0
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Grand Hotel Zermatterhof offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 200.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 35 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards and cash

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt
  • Grand Hotel Zermatt
  • Grand Hotel Zermatterhof Hotel
  • Grand Hotel Zermatterhof Zermatt
  • Grand Hotel Zermatterhof Hotel Zermatt

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

National Rating

This hotel is rated 5 stars.

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