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3.5 out of 5

"Staff very nice. Clean. Excellent family room with 2 bathrooms! Beds could do with being updated - only let down. Great location. Close to town and Gu ... " More

By a verified traveller on Wed 14 Feb 2018

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Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Small Double Room with Small Bathroom (Parking view)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double or Twin Room, Non Smoking, Private Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Quadruple Room, Non Smoking, Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Small Double Room with Small Bathroom (Parking view)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Quadruple Room, Non Smoking, Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Helios, you're just a quick walk from Krupowki Street. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.

  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Zakopiańskie Smaki, a family restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a playground
  • Within a 10-minute walk of Krupowki Street and Tatra Museum
  • Airport and local-area shuttle service available for a fee

Hotel Helios ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Helios

Everyone (1) Couples (1)
4 out of 5

Nice, clean hotel

Pros: Nice feel, comfortable .
Cons: The beds need replacing.
Location: Excellent location. 5/10 minute walk to town, restaurants and markets. Supermarket 1min walk. Straight out onto a park. 10min walk from bus station.
Staff very nice. Clean. Excellent family room with 2 bathrooms! Beds could do with being updated - only let down. Great location. Close to town and Gubalowka mountain. Play room. Good family hotel (if you're ok not having a luxury bed. Didn't bother me, but would my parents).

Posted by , from England on 14 Feb 2018

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Comment from Hotel Management

5 Apr 2018 by Małgorzata Bogdał

Thank you for your opinions and staying in our hotel.

3 out of 5
Hotel gut gelegen, muss aber renoviert und neu eingerichtet werden. Alte Möbel (altes, unbequemes Bett und Matratze sowie Sessel). Die Staffs waren auch nicht die freundlichsten. Sehr gutes Restaurant / Küche !! :)

Posted by on 2 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Recepcja

Dziękujemy uprzejmie za pozostawioną opinię na temat pobytu w hotelu. Wszystkie negatywne komentarze są dla nas istotne, bo wiemy gdzie możemy się jeszcze poprawiać. Serdecznie przepraszam za utrudnienia. Mimo wszystko zapraszam ponownie, dołożymy wszelkich starań, aby zatrzeć złe wrażenie.

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, ski storage, and tour/ticket assistance are also featured at Hotel Helios. Free self parking is available. Smoking is allowed in designated areas at this Zakopane hotel.

  • 38 guestrooms or units
  • 3 levels
  • Conference rooms
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Zakopane Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Helios offers 38 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. Guests can make use of the shared/communal kitchen. Bathrooms include baths or showers and complimentary toiletries. This Zakopane hotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Communal kitchen access
  • In-room dining
  • Flat-screen television
  • Digital channels
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Heating
  • Portable fan

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.

Zakopiańskie Smaki – Overlooking the garden, this family restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hot springs nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Hotel Helios offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

  • Property is cleaned with disinfectant
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 45 for adults and from PLN 45 for children
  • Airport shuttle fee: PLN 400 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Helios Zakopane
  • Hotel Helios Zakopane
  • Hotel Helios Hotel
  • Hotel Helios Zakopane
  • Hotel Helios Hotel Zakopane

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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