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Hotel Phoenix

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Phoenix

Front of property
Deluxe Double Room
Lounge
Terrace/patio
Interior entrance

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Sesvetska cesta 29, Zagreb, 10 360
  • City Center One East
    8 min drive
  • Zagreb Zoo
    9 min drive
  • Maksimir Stadium
    10 min drive
  • Zagreb (ZAG)
    15 min drive

Room options

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double or Twin Room

Memory-foam beds, in-room safe, individually decorated

Standard Double or Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

Similar properties

Front of property

Maistra City Vibes Zonar Zagreb

Pool
Pet-friendly
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (191)
The price is €86
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Maistra City Vibes Zonar Zagreb

About this property

Hotel Phoenix

Winery hotel connected to the convention center in Sesvete with a winery
An attached winery, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Hotel Phoenix offers 55 air-conditioned accommodations with safes and bathrobes. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. A pillow menu is available. 43-inch flat-screen televisions come with premium digital channels. Bathrooms include slippers and hair dryers.

This Zagreb hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

With your stay at Hotel Phoenix, you'll be connected to the convention center and close to Andautonia Archaeological Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy Mediterranean cuisine at Maestro, a fine-dining restaurant with garden views
  • Buffet breakfast served daily for a fee
  • RV/bus/truck parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 7 minutes by car from Garden Mall Zagreb and 8 minutes from City Center One East
  • Airport, train station pick-up, and theme park shuttle service available for a fee
A winery is on site. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 10760 square feet (1000 square meters) and includes a conference center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Phoenix. An area shuttle within 5 km and an airport shuttle (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Zagreb hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Maestro - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Croatian, English, German, Serbian, Slovak, Slovenian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: EUR 14 for adults and EUR 9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Maestro

Things to do

  • On-site winery

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10760 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Memory-foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hairdryer
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Digital channels
  • Premium channels

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Administrative fee: EUR 1.50 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 9 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Hotel Phoenix offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Hotel Phoenix Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 189 reviews" "
Rating 8 - Good. 87 out of 189 reviews" "
Rating 6 - Okay. 23 out of 189 reviews" "
Rating 4 - Poor. 15 out of 189 reviews" "
Rating 2 - Terrible. 4 out of 189 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Stayed 1 night in Sep 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Stayed 1 night in Jul 2022

8/10 Good

Roman John

Travelled with group
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

8/10 Good

Katija

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Stayed 4 nights in Aug 2018

4/10 Poor

Larry, Sarajevo

Disliked: Staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Stayed 1 night in Aug 2018

8/10 Good

Hev, UK

Liked: Staff & service, room comfort
Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Stayed 1 night in Aug 2018

4/10 Poor

Sofia, Montreal

Liked: Room comfort
Disliked: Staff & service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Stayed 1 night in Jun 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
Stayed 1 night in Jan 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Stayed 2 nights in Aug 2017

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little unexpected jewel
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.

10/10 Excellent

Young Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.

2/10 Terrible

Yao, Califonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.

8/10 Good

Daniella, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot with everything we needed.
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.

10/10 Excellent

Stan, Loughton

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but still needs to be improved
Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.

6/10 Okay

michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow. But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)

10/10 Excellent

Wayne, California usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't pass this one by
Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The hotel is in the middle of nowhere. Too much travel and too much traffic .The hotel is mediocre hotel

8/10 Good

Willy, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Its a good hotel if you are travelling with a car. A bit far away from the centre but you pay a relative cheap price for it. Fair Deal. Breakfast was nice. Staffs are helpful.

10/10 Excellent

Mark, Minnesota, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Sweet Retreat and Spa
The Hotel Phoenix has big plans for an entire area in Zagreb..and they are on their way to making it happen. We found the hotel easily and enjoyed the room, the staff and the spa (which is included free). The spa has an endless pool for swimming, a massaging Jacuzzi, and a sauna. There is a fee for the Tanning bed. The breakfast was a "cook-to-order" meal and was fabulous. The staff could not have ben better and more kind. We also chose to eat dinner at the hotel the day of our arrival and were served so well by the waiter and the food was wonderful. I would highly recommend this hotel

8/10 Good

Kat, Perennial Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SelfPromotes as Most Romantic Hotel!
Lovely hotel, probably more suited to couples than singles; lovely facility on main floor for hosting private parties or outdoor events as well. Great breakfast. Super super helpful staff. Great bathtub as well....

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
No swimming pool , just a large jacuzzi
No help or easy transportation of luggage Very run down surrounding area A bit far away from the city centre 11 KM Rooms not maintained well