8/10 Good
Michael
18 Sept 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The Falkensteiner Ladera was a good stay. Not going to say great because that would be a stretch. The room was nice and bed was comfortable and my ocean view was to die for. The area surrounding was nice as there is like a 1km walk around the property that is so nice. The areas that they need to improve on is general property maintenance and the half board meal service. The lawn area for some reason looked like it had just seen a hurricane as the lounge chairs were scattered and the umbrellas were very hastily just thrown down all over and it wasn’t the scene that you expect from a property like this. There was some blue tarp covering something that was unsightly for a luxury spa. The carpet in the hallways is getting tattered and showed stains in some areas and there was a place in my room that the floor was repaired in a very subpar way. The half board food service was ok. Not a great atmosphere although they did have live music once. The service getting your drinks is slow and the food was cold on day 1. I arrived at 7:!5 and the buffet didn’t even open until 7 and my tuna steak and pasta were both cold. Not the greatest. All in all - ok but was underwhelmed. It could be so much more with some love and attention.
Michael
Stayed 2 nights in Sep 2024