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Naspa New Otani

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Naspa New Otani

Aromatherapy, sports massages, facials, reflexology
Indoor pool
In-room safe, desk, free WiFi
Snow and ski sports
2 bars/lounges

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Bar
  • Laundry
  • Breakfast available

Explore the area

Map
Yuzawa 2117-9, Minamiuonuma-gun, Yuzawa, Niigata, 949-6101
  • Naspa Ski Garden
    ‪5 min walk‬
  • Ippon Sugi Ski Resort
    ‪2 min drive‬
  • Yuzawa Kogen Ropeway
    ‪3 min drive‬

Room options

View all photos for Japanese-style Room For 9 Guests

Japanese-style Room For 9 Guests

Japanese-style Room For 9 Guests

  • Sleeps 9
  • 9 Twin Futons

View all photos for Japanese Western Style Room

Japanese Western Style Room

Japanese Western Style Room

  • Sleeps 5
  • 3 Twin Futons and 2 Twin Beds

View all photos for Japanese-style Room For 6 Guests

Japanese-style Room For 6 Guests

Japanese-style Room For 6 Guests

7.4 out of 10
Good
(3 reviews)
  • Sleeps 5
  • 5 Twin Futons

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 5
  • 4 Twin Beds

About this property

Naspa New Otani

Family-friendly slopeside fun with 4 restaurants
With direct access to the slopes, Naspa New Otani makes guests feel at home with amenities like a steam room and an indoor pool.
Naspa New Otani offers 220 accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include ski-in/ski-out access, an indoor pool, a sauna, and a fitness center.

Guests under 3 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.
During your stay at Naspa New Otani, you're just a quick walk from Naspa Ski Garden. Enjoy features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hot springs, tennis courts, and a gym
  • Just a 4-minute drive from Gala Yuzawa and 6 minutes from Ishiuchi Maruyama Ski Resort
After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a fitness center and a steam room. Naspa New Otani helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 4 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. This ski hotel also offers karaoke and ski passes. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Yuzawa hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.
Naspa New Otani has 4 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 3000 for adults and JPY 2100 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges

Things to do

  • Access to nearby outdoor pool
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Hiking/biking trails
  • Hot springs
  • Indoor pool
  • Karaoke
  • Mini golf
  • Rock climbing
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)

Spa

  • Aromatherapy
  • Facials
  • Indoor mineral hot springs (onsen)
  • Massage - sports
  • Outdoor mineral hot springs (onsen)
  • Reflexology
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Fridge

More

  • Desk
  • In-room massage
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4000 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2100 for children
  • Rollaway bed fee: JPY 4000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 1 PM to 8:30 PM.
  • Up to 3 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

NASPA NEW OTANI Hotel Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel Yuzawa

Naspa New Otani Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 211 reviews" "
Rating 8 - Good. 81 out of 211 reviews" "
Rating 6 - Okay. 14 out of 211 reviews" "
Rating 4 - Poor. 3 out of 211 reviews" "
Rating 2 - Terrible. 4 out of 211 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yu Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Stayed 2 nights in Oct 2024

10/10 Excellent

yoshiaki

Stayed 2 nights in Aug 2024

8/10 Good

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balancing Japanese tradition with global welcome
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Stayed 1 night in Sep 2023

4/10 Poor

Alex

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall Colors
Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
Stayed 1 night in Nov 2022

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean good place to chill and relax
Stayed 1 night in Aug 2022

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

YUSUKE, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a spacious room, a large shared bath (onsen?) and very easy to access to skiing.
Stayed 1 night in Jan 2022

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Hotel seems old and in need of some overhaul. It is obvious that the COVID experience has had a major affect on operations. Most of the restaurants and other on-site venues are non-operational. The air conditioning in the rooms need work... I woke up sweating both nights of our stay. Otherwise, friendly and helpful staff and we somewhat enjoyed our stay.
Stayed 2 nights in Aug 2021

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On field hotel located close to station
Hotel is situated only a few minutes from Echigo-Yuzawa station by a regular hotel shuttle bus. Hotel is situated at the base of the skifield. Very convenient for families and novice skiers. Accommodation is getting a bit dated but the service is excellent and the buffet style breakfast and dinners are substantial offering both Japanese and Western cuisine. Also has a spacious onsen which was very nice.
View from room
View from hotel entrance road
View from hotel entrance road
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel is convenient as a ski-in ski-out place if you are intending to spend time at the NASPA ski garden which is just beside it (good for 2-3 days but probably not for 5 days as there are not many courses). Rooms are a little dated but otherwise they are of a good size and well maintained. Hotel has a nice onsen with both outdoor and indoor pools. Service was decent and there was always someone able to provide assistance in English. Hotel has a shuttle bus service to the main Echigo-Yuzawa train station every 20 - 30 minutes and takes around 5 minutes to reach there.
Stayed 5 nights in Jan 2020

10/10 Excellent

chun ho franky

Liked: Staff & service
Stayed 3 nights in Jan 2020

8/10 Good

janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room kind of old but clean..the view was breathtaking.. hotel staff are very helpful especially Mr yung as i remember the korean guy😀 But the location are too remote and quiet
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great resort, but disappointed.
The room is spacious. Great ski resort for beginners and family. A bit disappointed when the housekeeper forgot to clean out the garbage can, when we were paying almost $500 per night. The shuttle bus driver also broke our luggage. Not worth the amount of money we were paying.
Stayed 2 nights in Feb 2019

8/10 Good

Sirikorn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Leong

Liked: Cleanliness, room comfort
Comfotable stay with amazing views
Basic 80s style hotel but clean and comfortable. Futon was not comfortable as it was too thin. Had to request for another one to be place on top of existing one so it becomes thicker and softer. It was not peak season and snow had just fallen. The views were beautiful and we had the whole snow park to ourselves! Japanese breakfast was great but from 7 to 9am only - too short & closes too early! Was looking forward to use the onsen but was closed for cleaning for 6 hours! By then we had to check-out. Disappointed :(
Stayed 1 night in Dec 2018

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season. Last few days of fall colors. Warm days chilly nights perfect mini vacation.
Stayed 2 nights in Nov 2018

10/10 Excellent

Makoto

Stayed 2 nights in Sep 2024

8/10 Good

HIROAKI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Buffet. Like the interior.
Stayed 1 night in Sep 2024

10/10 Excellent

SIN YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然是淡季沒有滑雪，但入住的感覺很好，飯店雖然不新，但十分乾淨。有大湯池很推薦
Stayed 1 night in Sep 2024

10/10 Excellent

Mitsuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から無料の送迎バス、運転手スタッフの対応がとても良かったです。
Stayed 1 night in Sep 2024