Bob and Suzanne were great hosts! Their response to questions or requests were very prompt. They have instructions at the home but always encourage you to reach out if there are any questions. The place was very specious. We traveled with our 4 boys ages 2-14, my mother, my brother and his girlfriend. One thing that we liked that it had everything we needed, like if we were in our own home. There were games for the boys and tvs in every room. The boys even jumped in the pool. They provided the essentials like shampoo, conditioner, body wash and even washing soap. We did not expect that, we brought our own but had we forgotten something, they had it there. Overall, it has been the best place we've stayed.