6/10 Okay
deborah
Travelled with family
15 Jan 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel in good location
My sister and I came to see the northern lights and we each had separate rooms next to each other. The rooms are spacious and very comfortable. They are well equipped with microwave, refrigerator, toaster, coffee maker, plates, silverware- and the rooms are very large. No complaints about the room. The maid service was poor. They completely skipped my room and my sister’s room for daily cleaning, even though we had signs on the door to please make up a room. They did not replenish an empty Kleenex box when it was empty, nor did they replenish toilet paper, when it should have been. We had to call the desk for these complaints. The desk did send the cleaning crew up to the room, but it should’ve been done without us having to call.
Our only other dissatisfaction was the restaurant. There is a restaurant that serves breakfast and dinner. we would often come back late in the afternoon and want something to eat but there was no restaurant service available. Breakfast was not complementary with the room and the charge for breakfast was more expensive than the value of the breakfast served. They had a menu with several choices on it, but only had three selections available. Overall, the food was not impressive. However, it was a nice hotel, and a good location, quite clean, and pleasant front desk service. There is an airport shuttle that runs on time every day, which was a nice feature. We were not disappointed. We stayed there, but there are things that could be improved
deborah
Stayed 4 nights in Jan 2025