We rated the cleanliness low. We had 2 experiences: the master bathroom rug did not appear to have been cleaned before we got there. My husband took a shower, dried off in the shower, stepped on the rug, and when he took a second step he left a dirty footprint on the floor.
The refrigerator had items in it that we did expect; eggs, butter, snacks. More than the condiments that you sometimes see. We were left with the impression that between the time we made the reservation some months ago that the property was a longer term rental and those people moved out for the week we were there.
The owner was very receptive to our needs....responded quickly to questions. We had no problem with communication.